Front Desk Specialist (Part-Time)

Front Office Specialist

At New Moms, we're on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.

Location : Main Office - New Moms 5317 W Chicago Ave.

Schedule : 20 hours / week | Part-Time

Shift : M-F 1pm-5pm (primary shift; could change based on special coverage needs)

Hourly Wage : $19 / hour

The Front Office Specialist is the organizational ambassador and first point of connection for our residents, guests, and stakeholders. The person in this role is an important contributor to New Moms' organizational culture, service excellence, and operational workflow. The Front Office Specialist approaches the work with a systems-thinking mindset, identifying efficiencies and building partnerships that strengthen daily operations. By creating an environment of trust, respect, and collaboration, this position ensures that everyone entering New Moms feels welcomed and supported. This is an in-person role based at our primary office in the Austin neighborhood of Chicago.

What a Day Might Look Like

You arrive at our building in Austin, open the front office, and prepare the front desk area for visitors. Throughout the day, you warmly greet residents returning home, direct visitors to meetings with staff, and answer phone calls from community members seeking information about New Moms. You respond to emails, organize mail and packages for the building, and support staff with administrative projects. At all times, you'll assure that the safety of the building is maintained, reporting incidents as necessary.

Key Responsibilities

• Act as a guest services professional, welcoming residents, directing visitors, and navigating resource inquiries.
• Oversee front desk operations with attention to detail, discretion, and confidentiality in all interactions. For example handling inbound communications with a blend of courtesy, accuracy, and in some cases urgency.
• Manage phone calls, emails, and visitor sign-ins, ensuring accurate logs and timely responses.
• Provide information and community referrals to callers and guests.
• Support building safety protocols, emergency procedures, and daily opening / closing tasks.
• Keep the front desk and lobby clean, organized, and welcoming.
• Support supervisor in recruiting, training, and staffing of front desk volunteers for weekday shifts, Monday through Friday, between 9a.m. and 5p.m.
• Assist with mail, supply inventory, and clerical tasks (copying, scanning, faxing, laminating).
• Uplift our institutional values and operate within a trauma-informed framework.
• Collaborate with HR / Operations team members on projects and events.
• Uphold confidentiality, organizational values, and trauma-informed practices.

You'll Thrive in This Role If You Are :

Qualifications

Work Environment : Must be able to sit / stand for up to 4 hours and lift up to 3040 lbs (or perform with reasonable accommodation). Noise and temperature in the environment may vary.

Benefits & Perks : We care about the well-being of our team and are proud to offer a comprehensive and competitive benefits package, including :