Customer Care Associate- Bergdorf Goodman

Customer Care Associate

Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Streetthe crossroads of fashionis a singular destination for discerning customers around the world.

As a Customer Care Associate, you will play a key role in strengthening client relationships for Saks Global while representing the Bergdorf Goodman brand. You will provide exceptional service to clients across phone, chat, and SMS, delivering timely, accurate, and personalized support. In addition to assisting with inquiries, orders, and shipping concerns, you will also serve as the directory assistance voice for the Bergdorf Goodman flagship store in New York, ensuring seamless connections between clients and in-store sales associates. This position requires a passion for luxury retail, strong communication skills, and the ability to resolve issues with professionalism and efficiency. You will report to a Customer Care Team Manager and contribute to upholding the brand's commitment to an elevated customer experience.

What you will do :

• Serve as a trusted brand ambassador by responding to inbound sales and service inquiries from clients shopping on the Bergdorf Goodman website and mobile app.
• Answer inbound directory assistance calls, ensuring seamless connections for clients reaching the Bergdorf Goodman flagship store.
• Support clients with new orders, manage existing purchases, and provide timely solutions for shipment and delivery concerns.
• Offer knowledgeable guidance on store hours, services, exclusive in-store events, and other client-facing information.
• Anticipate client needs and connect them with the appropriate in-store sales associate for tailored product expertise and personalized assistance.
• Navigate multiple desktop and web-based platforms with speed and precision to deliver a frictionless customer experience.
• Demonstrate an unwavering dedication to providing elegant, solution-driven service that reflects the prestige of the Bergdorf Goodman brand.
• Uphold established quality standards and performance goals while fostering a culture of collaboration, excellence, and client care.

What you will bring :

Your life and career at Saks Global :

Salary and other benefits :

The starting hourly rate for this position is between $15.00-17.00 per hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

We offer the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.