Receptionist

Job Description

Job Description

About the Carter Burden Network (CBN)

Carter Burden Network promotes the well-being of adults aged 60 and older through a continuum of services, advocacy, arts and culture, health and wellness, and volunteer programs tailored to individual, family, and community needs. We are dedicated to supporting older adults in living safely, independently, and with dignity.

For more information, visit www.carterburdennetwork.org. CBN is partially funded by NYC Aging (formerly the NYC Department for the Aging).

Position Summary

The Receptionist serves as the first point of contact for older adults, staff, and visitors at the Covello Older Adult Center. This role is responsible for ensuring smooth daily operations by managing the front desk, greeting participants, answering inquiries, and supporting administrative tasks. The Receptionist helps maintain a welcoming and safe environment while also assisting older adults with building access and activity participation.

This is an entry-level position , ideal for someone with an affinity for serving older adults and an interest in developing administrative and community service skills. The Receptionist embodies CBN’s core values :

• Responsibility – Delivering accurate information and dependable support.
• Boldness – Tackling challenges with initiative and a solutions-oriented mindset.
• Heart – Demonstrating compassion and warmth in every interaction.
• Respect – Treating all participants and colleagues with dignity and kindness.
• Community – Fostering a welcoming environment that strengthens connections across the CBN network.

Essential Duties and Responsibilities

Front Desk & Participant Support

Administrative & Clerical Duties

Communication & Coordination

Other Duties

Supervisory Responsibilities

This position has no supervisory responsibilities.

Core Competencies

Specialized Knowledge and Skills

Position Requirements

Work Environment and Physical Demands

This position is based at the Covello Older Adult Center, a four -story facility in East Harlem with both stairwell and elevator access. Work is performed in a busy lobby area and involves regular use of standard office equipment, including computers, desk phones, photocopiers, and filing cabinets. The position requires the ability to remain in a stationary position for extended periods, move throughout the facilities as needed, and communicate effectively with clients, colleagues, and community partners. This role might occasionally need to provide direct assistance to older adults using the wheelchair lift or stairs and to carry light office supplies or files (up to 10–15 pounds).

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position (35 hours per week) with a one-hour unpaid lunch break. The Receptionist is part of a two-person team and must be flexible to provide coverage when the other receptionist is absent. Operating hours occur between 8am-5pm, with advanced notice for occasional evening or weekend hours as needed.

Compensation and Benefits

The Receptionist role offers a competitive hourly rate between $16.88–$18.09 , in full compliance with the NYC Pay Transparency Act. Final placement is based on experience, skills, and internal equity. CBN offers a generous benefits package that includes :

How to Apply

Please submit a single PDF addressed to Mara Carrasco, Program Director, that includes :

A member of our search committee will contact applicants who meet the position requirements. Applicants who meet the position requirements will be contacted by a member of our search committee. Candidates advancing in the process will be asked to provide contact information for three professional references, including at least one former supervisor, and to complete a pre-hire background screening.