Job Description
Job Description
Benefits :
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
Benefits / Perks
Competitive Compensation based on experienceCareer Growth OpportunitiesExciting fast past career where everyday is differentJob Summary
We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask.
Responsibilities
Maintain computer hardware in working orderSet up customers workstations (computers, printers, routers, etc)Install and configure softwareTrain customers in best practices in technology and how to use software and equipmentAssess security risks and ensure the security of networks and computer systems are maintainedMonitor customer networks to ensure optimum performanceProvide quick and effective assistance with information technology systemsSystems may include phone systems, camera systems and network equipment
Help customers remotely and in person with systems configuration, troubleshooting, and maintenanceListen attentively to customers questions and concerns and offer optimal solutionsPrioritize customer satisfaction in all communications, directing unresolved issues to next-level personnelWork with other IT Support and IT management to provide customers with superior serviceInform customers about new and upgraded IT products and servicesWalk customers step-by-step through problem-solving process.Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 onlineSome overnight travel may be required but is not the normOther duties may be assignedQualifications
Previous experience as an IT Technician or an IT Certification is preferredStrong troubleshooting and analytical skillsAbility to work well as part of a teamStrong written and verbal communication skillsUnderstanding of data privacy and securityA drivers license is required