IT System Administrator

Job Details

Description

The Systems Administrator provides technical support for all hardware, software, IT applications and equipment. Support may include answering questions, troubleshooting user operating difficulties, teaching or instructing users regarding hardware and software functionality, and communicating policy.

This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules.

Essential Duties and Responsibilities

• Maintains and administers computer networks and related computing environments including computer hardware, systems software, applications software, phone systems and all configurations.

• Determines the most effective manner to resolve users' technical issue. Engages in research and in-depth troubleshooting to resolve technical issues.

• Performs data backups and disaster recovery operations, ensuring that materials for third party vendors are prepared for pick-up.

• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems, and replaces defective components when necessary.

• Plans, coordinates, and implements network security measures to protect data, software, and hardware.

• Configures, monitors, and maintains email applications or virus protection software.

• Administers Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and security/compliance settings.

• Manages user accounts, licenses, and permissions within Microsoft 365 Admin Center and PowerShell.

• Implements IT security best practices such as enforcing strong password policies, enabling Multi-Factor Authentication (MFA), applying least privilege access, and monitoring for suspicious activity.

• Configures and manages Microsoft 365 security and compliance features, including Conditional Access policies, Data Loss Prevention (DLP), retention policies, and audit logging.

• Administers Azure Active Directory (Azure AD) for identity and access management, including user provisioning, group policies, and conditional access.

• Manages Intune for device enrollment, compliance policies, application deployment, and mobile device security.

• Monitors the performance of computer systems and networks, and coordinates computer network access and use.

• Designs, configures, and tests computer hardware, networking software and operating system software.

• Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

• Confers with network users about how to solve existing system problems.

Qualifications

• Associate degree or equivalent experience as a Help Desk Technician, Networks or Systems Support Administrator.

• 2-4 years of hands-on experience in computer networks, network administration and network installation.

• Experience with Microsoft 365 administration and PowerShell scripting for automation.

• Experience with Azure AD and Intune device management.

• Certifications and technical training are a plus (Microsoft 365 Certified: Administrator Associate, Azure Fundamentals, or Intune certifications preferred).

• Ability to install and administer computer hardware, software, and networks.

• Basic understanding of IT security principles and best practices (MFA, password policies, access control).

• Familiarity with cloud security concepts such as Conditional Access, DLP, and compliance policies.

• Must possess analytical ability and problem-solving skills.

• Able to apply knowledge of email and internet programs to user difficulties.

• Capable of working under pressure and in stressful situations.

• Ability to handle sensitive and confidential information.

• Maintain professionalism in all forms of communication, both verbal and written.