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Director of Operations - 3PL
Director of Operations - 3PL360 Recruiter Accelerator • Louisville, KY, US
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Director of Operations - 3PL

Director of Operations - 3PL

360 Recruiter Accelerator • Louisville, KY, US
27 days ago
Job type
  • Full-time
Job description

Position Summary :

Our client is seeking a professional with strong executive presence who can confidently engage with senior leadership. This position will lead and oversee all aspects of warehouse and distribution operations within a retail-focused 3PL environment. This role is responsible for driving operational excellence, ensuring client satisfaction, optimizing supply chain processes, and managing cross-functional teams to meet performance goals.

The ideal candidate will have deep experience in retail logistics, warehouse management systems (WMS), and a strong track record of leading high-performing teams in a fast-paced, customer-centric environment.

Key Responsibilities :

Strategic Leadership :

  • Develop and execute operational strategies aligned with company goals and client expectations.
  • Lead continuous improvement initiatives to enhance efficiency, reduce costs, and improve service levels.

Warehouse & Fulfillment Operations :

  • Oversee daily operations across multiple warehouse facilities, including receiving, inventory management, order fulfillment, and shipping.
  • Ensure compliance with safety, quality, and regulatory standards.
  • Client Relationship Management :

  • Serve as the primary operational contact for key retail clients.
  • Monitor service level agreements (SLAs) and implement corrective actions as needed.
  • Team Management :

  • Lead, mentor, and develop operations managers and supervisors.
  • Foster a culture of accountability, collaboration, and performance.
  • Technology & Systems :

  • Drive adoption and optimization of WMS, TMS, and other logistics technologies.
  • Collaborate with IT and systems teams to ensure seamless integration and data accuracy.
  • Financial Oversight :

  • Manage operational budgets, labor costs, and capital expenditures.
  • Analyze KPIs and operational metrics to identify trends and opportunities.
  • What we are seeking :

  • Bachelor's degree in Supply Chain Management, Business Administration, or related field (Master's preferred).
  • 8+ years of experience in logistics or supply chain operations, with at least 3 years in a senior leadership role.
  • Proven experience in retail logistics and 3PL environments.
  • Strong knowledge of WMS, TMS, and ERP systems.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to thrive in a dynamic, high-volume environment.
  • Preferred Skills :

  • Lean Six Sigma certification or experience with process improvement methodologies.
  • Experience managing multi-client operations and seasonal volume fluctuations.
  • Familiarity with e-commerce fulfillment and omnichannel retail logistics.
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