Client Services Specialist

Job Description

Job Description

Benefits :

• Competitive salary
• Health insurance
• Training & development

Our Mission :

The Black Mental Health Corporation strives to provide excellent, quality mental health care to underserved communities. It is the goal of The Black Mental Health Corporation to rebuild these communities, one family at a time through excellent mental health, community based and social assistance services.

Our History :

TBMHC was created by founder Desmond Yanamayu with black people in mind, after realizing this diverse population experiences challenges and struggles that are unique from many other racial / ethnic groups. Because of this, he wanted to create a space where black people could feel comfortable getting counseling with someone who understood their issues. Even still, The Black Mental Health Corporations services are open to people of all ethnicities and racial backgrounds.

Join us at The Black Mental Health Corporation, where we strive to create a supportive environment for all individuals, with a special focus on the unique challenges faced by the Black community. We welcome candidates from all ethnicities and backgrounds who are committed to making a difference in the lives of children, adolescents, and families.

Values : T Transparency

We operate with honesty, openness, and integrity in every interactionwith our clients, our team, and our community. We believe trust is built through clear communication and ethical practices.

B Belonging

We create safe spaces where clients and staff feel valued, seen, and respected. We honor the lived experiences of Black individuals and all marginalized communities, fostering an environment of inclusion and cultural humility.

M Mission-Driven

Every decision we make is rooted in our mission to provide high-quality, culturally responsive mental health care. We are committed to empowering individuals, strengthening families, and uplifting our community.

H Healing-Centered

We approach our work through a healing-centered lensacknowledging trauma, celebrating resilience, and supporting holistic wellness for clients and team members alike.

C Collaboration

We believe that collective impact is greater than individual effort. We build strong partnerships within our organization and the community to provide the best possible care and promote mental health equity.

Position Summary

As the first face clients see and the last voice they hear, you play a critical role in making people feel safe, heard, and supported. The Client Services Coordinator is a warm, organized, and proactive professional who ensures that every client interaction at the front desk, on the phone, or via email is handled with care and competence.

The Client Services Coordinator manages the reception area, schedules client appointments, verifies insurance, collects co-pays, and ensures accurate record-keeping. This role blends hospitality with healthcare operations, requiring a personable presence, attention to detail, and a strong understanding of mental health office procedures.

Youll report to, assist the Practice Manager, and work side-by-side with the Administrative Operations Coordinator, to support TBMHCs clinical and business functions.

Key Responsibilities

Client Interaction & Reception

Scheduling & Communication

Registration & Intake

Insurance Verification & Billing Support

Administrative Office Duties

Youll coordinate daily with our Administrative Operations Coordinator to :

Qualifications

Ideal Candidate Traits

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