Customer Service Rep - Industrial Parts

Job Title : Customer Service Representative

Location : Itasca, IL - onsite

Work Hours : 8 : 30am-5 : 30pm

Classification : Non-Exempt, Full-Time, Direct-Hire

The Customer Service Representative plays a vital role in supporting the Inside Sales process by sourcing industrial parts, preparing quotations, and coordinating with vendors and internal departments to ensure timely and accurate order fulfillment.

This is a 100% desk-based clerical role, ideal for someone who enjoys detailed coordination and customer communication and is eager to learn and grow within a B2B client-facing environment. The company offers opportunities for career growth within the Inside Sales team, so they are seeking someone who is motivated to learn quickly and develop into a key contributor in the organization.

Responsibilities :

Respond promptly and professionally to customer emails and internal communications

Identify customer requirements for parts and services, and source items according to specifications

Coordinate with vendors to confirm pricing, lead times, export regulations, and product details

Prepare and issue price quotations based on vendor information and customer inquiries

Review purchase history and records to adjust pricing or terms in accordance with company policies

Process and verify customer orders, collaborating with internal departments to ensure accurate fulfillment

Address and resolve issues such as mis-shipments, product defects, or customer complaints

Monitor delivery timelines and follow up with vendors and logistics to provide customers with updates

Maintain spreadsheets and records to ensure accurate tracking of orders and customer data

Follow up on overdue invoices and coordinate with the accounting team

Support shipping, inventory, and logistics activities as needed

Provide regular status updates and reports to management

Qualifications :

Prior clerical or administrative experience highly preferred.

Experience in B2B customer service or sales support is a big plus.

Proficient in Microsoft Office Suite (especially Excel), data entry, and typing

Eagerness and ability to quickly learn CRM, ERP systems, and internal tools

Excellent time management, communication, and organizational skills

Detail-oriented, dependable, and collaborative with a professional demeanor

Japanese language skills or familiarity with Japanese business culture is a plus

Benefits : Medical, Dental and Vision (Company covers 100% for employee and dependents), Disability, AD&D, and Life Insurance, 401K, Vacations and Holidays.

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