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Home Equity Servicing Specialist

Home Equity Servicing Specialist

KeyBankBrooklyn, Ohio, United States
22 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description

Training Hours & Location

Hours : Monday – Friday 8 : 00am – 5 : 00pm ET

Location : 100% on-site at the Tiedeman office for the 1st 30 days, at a minimum

Regular Hours & Location

Hours : Monday- Friday from 8am-5pm ET

Location : Hybrid after training, requiring 2 days per week in-office

Position Summary

Under limited supervision, the Senior Specialist is primarily focused on execution of complex processing, operational, and / or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems, escalating issues, and contributing to workflow / process changes and redesigns.

Individuals in this position should have a strong understanding of consumer products and the department processes.

MSP experience is required.

Essential Job Functions :

  • This role covers a broad range of responsibilities and duties.
  • With little to no instruction, performs complex functions, completes tasks that can be complicated, and works reports.
  • Performs a thorough review of existing procedures to ensure they are accurate.
  • Collaborates with other Senior Specialists and the Workflow Coordinator to create new procedures.
  • Performs Quality Verification on teammates work.
  • Identifies and resolves issues that do not have established guidelines.
  • Research and respond to complaints.
  • Contributes to workflow process change and redesign.
  • Responsible for performing an analysis of current team reports, looking for efficiencies.
  • Maintains knowledge of all team functions - Is fully proficient in performing them and works under limited to no supervision.
  • Seen as a subject matter expert across the line of business and delivers subject-matter expertise to customers and teammates.
  • Other duties as assigned.

Qualifications :

  • High School Diploma or equivalent required.
  • Minimum 3 years of consumer product experience with a strong knowledge of the business.
  • Ability to establish and maintain effective working relationships among team members and product and support partners.
  • Experience working in a production-based environment.
  • Works well with others in a fully developed team environment.
  • Open-minded and adaptable to new ideas in a changing environment.
  • Exceptional attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Proficient in Microsoft applications.
  • Intermediate Excel Experience.
  • Proven ability to handle monetary / processing functions independently.
  • Proven ability to handle high transaction volumes accurately and meet production goals.
  • Proficiency in the following KeyCorp systems :   MSP, ALS, Hogan, Quest, CMOD, KVD, and Microsoft Office.

    • Competencies / Skills :

  • Excellent written and verbal communication skills.
  • Demonstrated problem / solving and decision-making.
  • Must demonstrate proven, outstanding customer service skills.
  • Strong working knowledge of government regulations.
  • Working knowledge of systems that provide loan information.

    • About KeyBank :

    Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.

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    Servicing Specialist • Brooklyn, Ohio, United States