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Manager, Vendor Risk Management
Manager, Vendor Risk ManagementUpgrade, Inc. • San Francisco, CA, United States
Manager, Vendor Risk Management

Manager, Vendor Risk Management

Upgrade, Inc. • San Francisco, CA, United States
30+ days ago
Job type
  • Full-time
Job description

About the Role

Upgrade is seeking a Manager to evaluate and oversee our business-critical vendors, ensuring their controls align with, and properly address, the risks associated with their services. You'll play a key role in protecting Upgrade by conducting thorough due diligence and ongoing monitoring of our third-party relationships. This role requires a strong collaborator who can work effectively with both internal stakeholders and external partners.

What You'll Do

  • Conduct risk-based reviews of critical vendors, evaluating policies and procedures, financial health, security programs, operational capabilities, and performing testing.
  • Partner with internal business owners, Legal, Compliance, Product, and Information Security teams, as well as external vendors, to gather necessary documentation and facilitate expert reviews.
  • Prepare clear and concise summaries of vendor materials, including diligence reviews, monitoring activities, testing results, and public records research (e.g., regulatory actions, litigation, negative news, complaints).
  • Assist with onboarding new vendors including performing risk assessments, diligence, and direct follow-up with vendors.
  • Identify, escalate, and monitor vendor issues to ensure timely resolution.
  • Ensure all vendor reviews and monitoring plans are accurately maintained and up-to-date.

Skills We're Looking For

  • 3-5 years of experience in vendor management, third-party risk management, or compliance
  • Ability to take ownership of and navigate highly detailed and complex processes
  • Demonstrated strong project management, time management, prioritization, critical thinking, and analytical abilities
  • Excellent verbal and written communication skills, capable of conveying complex and sensitive issues clearly and persuasively to both internal and external audiences
  • A natural curiosity and the confidence to ask insightful, clarifying questions
  • Demonstrated experience navigating regulatory requirements and control frameworks (e.g., SOC, PCI, third-party audits) in financial services and / or fintech environments
  • Prior experience with Zip, UpGuard, Ironclad, JIRA, Confluence, AI & LLMs

    • What We Offer You

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Competitive 401(k) and RRSP program
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

    • Compensation

    The compensation range of this position in San Francisco, CA is USD $140,000 - $160,000 annually plus equity and benefits. Within this range, an individual\'s base pay will be dependent on a variety of factors, including job-related knowledge, skills, education, and experience.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing

    • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. English is required for all positions, as it involves interacting with staff at Upgrade\'s offices worldwide.

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    Manager Risk Management • San Francisco, CA, United States