Dispute Resolution Supervisor

Dispute Resolution Manager

Are you a collaborative leader with a passion for alternative dispute resolution and public service? The Arizona Superior Court in Pima County is seeking a Dispute Resolution Manager to lead a dynamic team dedicated to supporting children and families through mediation and court-connected services. This is a unique opportunity to shape program strategy, supervise professional staff, and work closely with judicial officers and community partners to make a meaningful impact in the lives of those we serve.

Hiring Range : $68,931.20 - $75,816.00

Range Explanation : Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Applications must be submitted by Monday, October 13, 2025, 11 : 59 PM MST to be considered. Late applications will not be accepted.

Under the direction of the Director of Court, Children, and Family Services Division, the incumbent supervises the Dispute Resolution Program's services, personnel, operations, administration, and activities in the achievement of Pima County Juvenile Court's mission, vision, and values.

This is a classified position that reports to the Division Director, Children & Family Services. This position performs duties under limited supervision and has supervisory responsibilities for professional and support employees in the Dispute Resolution Department.

Minimum Qualifications : A Master's Degree from an accredited college or university; AND two years of professional administrative experience, with at least one year of supervision or leadership experience. OR any equivalent combination of experience, training and / or education approved by Human Resources.

Preference may be given to candidates with a current United States license to practice law; a Juris Doctorate (JD) from an accredited College or University; AND / OR, at least two years of experience conducting mediation.

Essential Duties & Functions :

• Under the direction of the Director, leads, coordinates, and oversees the development, implementation, and administration of the goals, objectives, policies, procedures, work standards, services, and activities for the Dispute Resolution Program.
• Essential member of the Division Leadership Team. Participates in the planning, implementation, and achievement of Division goals, objectives, programs, and services and works closely with Judicial staff in establishing and maintaining Department goals and staying apprised of changes to legal authority related to mediation and the legal practice at the Juvenile Court.
• Oversees the daily operations of the Dispute Resolution Program.
• Supervises and evaluates the recruitment, selection, training, goal setting, work, and performance evaluation of Dispute Resolution Program staff.
• Identifies program development requirements, establishes goals, creates, and implements strategic plans.
• Develops, organizes, implements, and monitors policies and procedures according to Arizona Revised Statutes, Juvenile Court Rules, departmental requirements, and other mandates.
• Receives, compiles, and analyzes reports to evaluate the efficiency and effectiveness of the Dispute Resolution Program in support of court-wide objectives.
• Performs statistical analysis, evaluates results, and prepares management reports, summary reports, and other informational documents requested by division and court administration.
• Prepares and delivers clear, concise, and effective written and oral presentations.
• Leads the program in the development of new operating procedures and changes to master files, documents, and forms for the Dispute Resolution Program.
• Develops, maintains and updates operations manuals for program staff.
• Leads regular team and individual meetings with the program staff.
• Collaborates with, builds working partnerships with, and assists in training opportunities for community leaders, government officials, court staff, attorneys, professionals, other agencies, and community groups to manage the program, coordinate program services, address program issues, promote public safety, and improve the lives of children and their families.
• Serves on various committees or working groups.

Additional Responsibilities / Duties :

Knowledge, Skills, and Abilities :

Knowledge of :

Skill in and ability to :

Licenses and Certificates : None required.

Physical / Sensory Items : Typically performs duties in an office environment and may lift up to 20 pounds.

Benefits Information :

Retirement Plan participation is mandatory for all eligible employees, to include a mandatory, pre-tax pay deduction. Plan eligibility is determined by many factors including prior plan participation and position eligibility. We offer exceptional benefits :

Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.

Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information, click on Student Loan Forgiveness | Federal Student Aid. Employee Benefits | Pima County, AZ.