Senior Customer Success Specialist, AWS End User Computing

Customer Success Specialist For AWS End User Computing

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Transform enterprise digital workplaces while accelerating your career with AWS's fastest-growing End User Computing portfolio. Drive millions in revenue growth by helping Fortune 500 companies unlock the full potential of cloud-based desktop and application solutions.

As a Customer Success Specialist for AWS End User Computing (EUC), you'll be the strategic catalyst helping enterprises maximize their investment in Amazon WorkSpaces, AppStream 2.0, and virtualization technologies. You'll focus on high-impact customers who haven't yet reached 50% of their planned EUC consumption, creating frameworks and playbooks that accelerate adoption and deliver measurable business outcomes. This role combines technical expertise in desktop virtualization and enterprise authentication with strategic thinking to drive AWS revenue growth. You'll build executive relationships, lead transformational conversations, and directly impact customer success while advancing AWS's EUC strategy in the market.

Key Job Responsibilities

• Strategic Customer Engagement & Acceleration : Develop customized success plans for enterprise EUC adoption, engaging technical and business stakeholders through tailored workshops and enablement programs. Orchestrate executive alignment while serving as the primary EUC domain expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes.
• Portfolio Management & Technical Excellence : Manage 7+ high-value opportunities using tiered engagement models, identifying and resolving technical blockers including performance issues and integration challenges. Maintain L300+ expertise in AWS EUC services, conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.
• Partner Orchestration & Collaboration : Identify and engage EUC-qualified partners for customer engagements, coordinating joint planning sessions and monitoring performance on deliverables. Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.
• Customer Success & Advocacy : Monitor health dashboards to proactively address risks and adoption barriers. Drive customer advocacy through success story documentation and reference program participation. Track adoption metrics to measure effectiveness and identify continuous improvement opportunities, collaborating with AWS EUC service teams on feature requests and custom solutions.

A day in the life

About the team

This position is part of the End User Computing (EUC) WorldWide Customer Success Specialist team and will mostly be overseeing NAMER based customers.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.