Senior Sales Operations Analyst (R-18610)

Job Description

Job Description

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com / careers.

The Senior Sales Operations Analyst is a role specialized on RFI questionnaires, customer Third Party Assessments and Audits that include requirements in several knowledge field areas as IT Security, Tech, product, privacy, sustainability, human resources etc.

The Senior Sales Operations Analyst leads the coordination of customer requirements and gathers answers from the organization and experts from different teams.

The RFI and customer audit process are critical to D&B’s business as they form part of the customers' buying cycle. This business practice aims to gather written information about selecting D&B as a vendor as part of the purchasing decision

Key Responsibilities :

• Lead and complete customer third-party assessments.
• Evaluate requirements and complexity, manage and submit using various formats such as Excel, portals, and documents.
• Gather input from subject matter experts within the organization for new questions or requirements.
• Collaborate with experts to ensure accurate responses.
• Prioritize daily tasks and manage multiple assessments to meet deadlines.
• Work closely with Sales, Subject Matter Experts, and customers regarding the time plan and progress.
• Maintain clear and consistent communication to ensure alignment and timely completion.
• Recommend and implement improvements to RFI processes to increase efficiency.
• Contribute to the development and maintenance of RFI management software with a focus on knowledge base structure, answers, and change management processes.
• Ensure the software is used effectively to support the RFI process.
• Act as the voice of the customer internally, advocating for their needs and expectations. Challenge the organization to meet customer expectations and drive improvements where gaps are identified.

Skills Needed :

Benefits We Offer

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