Terminal Manager

The Terminal Manager is responsible for leading safe operations while delivering high service / quality and overall cost performance of the terminal. The Terminal Manager will interact with all levels of company personnel to collaboratively develop opportunities to reduce freight cost. This position is responsible to lead a team of Company Drivers and / or Owner Operators as well as terminal staff, in a fast-paced environment. This position reports to the Director, Region Operations.

Essential Job Functions

• Manage, direct, and lead all functions within a terminal. Primary areas of accountability include : productivity, service, safety, CSA performance, loaded mile ratio, driver retention, working driver percentage, cost per dray management, and asset management.
• Responsible for the creation and implementation of an annual yearly business plan for the Terminal, along with Terminal strategies.
• Conduct monthly results reviews of all key accountability areas.
• Develop and deliver internal and external strategies to provide superior service to customers. Implement, analyze and monitor to ensure, service goals, expenses, budgets.
• Support customer relationships when required and ensure that safety, service, and quality measures are implemented, audited and monitored for corrections.
• Ensure that a safe working environment is provided for all employees and owner operator contractors. Enforce understanding and compliance with all Company policies and procedures, Code of Conduct, and federal and state Department of Transportation rules and regulations.
• Create an atmosphere of trust and teamwork that values the contributions of all employees and owner operator contractors in support of a high performance culture. Lead efforts and special project teams as needed.
• Lead and develop internal staff through the use of individual development plans, goal setting and monthly results reviews. They should also provide on the spot coaching when needed.
• Conduct semiannual performance appraisals with their office staff.
• Leads the terminal by demonstrating a “can do” attitude with a “will do” work ethic and a strong sense of self-initiative.
• Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications