Talent.com
Front Desk Customer Service Representative
Front Desk Customer Service RepresentativeGoldfish Swim School • Orchard Park, NY, US
Front Desk Customer Service Representative

Front Desk Customer Service Representative

Goldfish Swim School • Orchard Park, NY, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimmingit's a special passion for changing even saving lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service.

We do the right things, make the right decisions and treat people with Integrity Compassion Trust.

We meet and exceed expectations so you see Extraordinary Results.

We make a big deal about life's accomplishments by remembering to Celebrate!

Benefits :

  • Free uniforms
  • Opportunity for advancement
  • Training & development

Perks and Benefits :

  • Paid on-the-job training
  • Weekly Pay
  • Part time and Full time employment opportunities
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture
  • Career Growth Opportunities
  • Primary Responsibilities :

  • Provide WOW Customer Service to our members
  • Assist with class scheduling and billing
  • Work in a sales capacity to sell new memberships
  • Conduct cold and warm calls to potential customers to promote memberships and services
  • Follow up with leads from inquiries, website sign-ups, and previous customers
  • Handle objections professionally and help customers understand the benefits of our programs
  • Job Qualifications and Skills :

  • Ability to work with children
  • Excellent communication and organizational skills
  • High energy and a sales-driven mindset
  • Strong work ethic and ability to handle rejection positively
  • Previous sales experience preferred, but not required
  • Summary : Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

    Duties and Responsibilities :

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
  • Conduct cold calling to potential customers from lead lists
  • Follow up with warm leads via phone, text, and email
  • Explain membership options, class schedules, and promotions
  • Track customer interactions and follow-ups in the system
  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  • Processes student registrations using effective sales / customer service techniques.
  • Schedules and manages birthday / pool parties.
  • Resolves customer concerns / complaints using a professional approach.
  • Assists clients with purchases of merchandise and vending.
  • Greets parents and students as they report to the front desk.
  • Checks in students on the attendance tracking system.
  • Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
  • Monitors snack shack area and provides guidance to snack shack staff.
  • Checks voicemail and email correspondence and responds in a timely manner.
  • Updates informational displays with accurate and timely promotions and literature.
  • Makes collection calls to resolve open account problems.
  • Prepares twice daily student lesson schedules for use by instructors and management staff.
  • Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  • Work 1 swim instructor / lifeguard shift per week
  • All other duties as assigned
  • Education / Experience : High school diploma or GED required, some college preferred. Two years previous customer service and / or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.

    Certificates and Licenses : CPR, First Aid and AED certification preferred.

    Compensation : $16.50 per hour

    Create a job alert for this search

    Front Desk Representative • Orchard Park, NY, US

    Related jobs
    IT Service Desk Representative

    IT Service Desk Representative

    VirtualVocations • Buffalo, New York, United States
    Full-time
    A company is looking for a Tier 1 IT Service Desk Representative.Key Responsibilities Provide frontline support for end-users by diagnosing and resolving basic technical issues Manage incident t...Show more
    Last updated: 3 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Staffmark Group • East Aurora, NY, United States
    Full-time
    Staffmark is hiring a Customer Service Representative for a well-established company in.This exciting new opportunity offers stability, a flexible schedule, and a supportive team environment.We're ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    U-Haul • Buffalo, NY, US
    Full-time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Service Desk Representative

    Bilingual Service Desk Representative

    VirtualVocations • Buffalo, New York, United States
    Full-time
    A company is looking for a Bilingual Service Desk Representative.Key Responsibilities Manage issues through various inbound requests including phone, email, and chat Respond to customer requests...Show more
    Last updated: 1 day ago • Promoted
    Customer Sales and Service Representative

    Customer Sales and Service Representative

    Verizon • Buffalo, NY, US
    Full-time +1
    A place to share your ideas freely even if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting ...Show more
    Last updated: 2 days ago • Promoted
    Front Desk Associate

    Front Desk Associate

    TradeJobsWorkforce • 14241 Buffalo, NY, US
    Full-time
    As a Front Desk Associate, you will be responsible for managing front desk operations and welcoming guests, including : greet visitors and answer phones. Duties and responsibilities can change depend...Show more
    Last updated: 30+ days ago • Promoted
    Participant Service Center Representative

    Participant Service Center Representative

    VirtualVocations • Buffalo, New York, United States
    Full-time
    A company is looking for a Participant Service Center Representative.Key Responsibilities Provide outstanding customer service via phone, email, and fax for retirement plan participants Assist p...Show more
    Last updated: 30+ days ago • Promoted
    Member Contact Center Representative

    Member Contact Center Representative

    VirtualVocations • Buffalo, New York, United States
    Full-time
    A company is looking for a Call Center - Member Contact Center Rep 2 to provide exemplary service to members through various communication channels. Key Responsibilities : Consults with members to ...Show more
    Last updated: 30+ days ago • Promoted
    Costco Membership Desk Representative

    Costco Membership Desk Representative

    TradeJobsWorkforce • 14210 Buffalo, NY, US
    Full-time
    Bring your energy to the role of Costco Membership Desk Representative to assist members with sign-ups, renewals, and account services. Ensure all safety and quality standards are met.Stay adaptable...Show more
    Last updated: 30+ days ago • Promoted
    Guest Service Representative

    Guest Service Representative

    Buffalo Lodging Associates • Buffalo, NY, US
    Full-time
    Home2 Suites by Hilton is seeking a Front Desk Agent to join their team! The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Greeting guests, complete the che...Show more
    Last updated: 30+ days ago • Promoted
    American Airlines Customer Service Representative

    American Airlines Customer Service Representative

    TradeJobsWorkforce • 14231 Buffalo, NY, US
    Full-time
    Take the next step in your career as our new American Airlines Customer Service Representative to provide excellent service to customers and team members, respond promptly to inquiries and resolve ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative $21-$22 an hour

    Customer Service Representative $21-$22 an hour

    Parallel Employment • Buffalo, NY, US
    Full-time
    Quick Apply
    Parallel Employment Group in partnership with a hardware manufacture in Buffalo, NY is looking for a motivated, detail-oriented, and team-focused. Customer Service Representative.As a Customer Servi...Show more
    Last updated: 24 days ago
    Customer Service Representative - FT

    Customer Service Representative - FT

    Avis Budget Group • Buffalo, NY, US
    Full-time +1
    Monthly Commission Opportunity Shift Premium may Apply.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves yo...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    GEICO • Niagara Falls, NY, US
    Full-time
    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being the...Show more
    Last updated: 30+ days ago • Promoted
    Customer Fulfillment Representative

    Customer Fulfillment Representative

    VirtualVocations • Buffalo, New York, United States
    Full-time
    A company is looking for an Associate Customer Fulfillment Representative.Key Responsibilities Handle incoming phone calls for order placement and provide customer information on product availabi...Show more
    Last updated: 2 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    TradeJobsWorkforce • 14241 Buffalo, NY, US
    Full-time
    As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to p...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Ashley | The Wellsville Group • Batavia, NY, US
    Full-time
    Were seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, youll be the heart of our customer experience, re...Show more
    Last updated: 1 day ago • Promoted
    Healthcare Customer Service Representative

    Healthcare Customer Service Representative

    VirtualVocations • Buffalo, New York, United States
    Full-time
    A company is looking for a Healthcare Customer Service Representative - Remote.Key Responsibilities Connect with customers via phone / email / chat / social media to resolve inquiries Calmly de-escala...Show more
    Last updated: 30+ days ago • Promoted