Service Technician II

Job Description

Job Description

Description : About Twin Valley

Twin Valley is a fourth-generation family-owned broadband and communications company based in Kansas. We call small-town Kansas home, and we are fiercely committed to the long-term success of our neighbors. We have been innovating for more than 80 years to help unlock possibilities for families, businesses and communities for generations. As a full-service entertainment provider, we deliver hometown service with the cutting-edge technology of the most connected cities. With Twin Valley, you can tap into the larger world with the most reliable connections, delivered at blazing speeds.

Join in on the Success

At Twin Valley, team members enjoy the core values of a multi-generational, family-run business, combined with the competitive pay and benefits of a leading broadband and communications company. We live, work and play in the communities we serve, and many of our employees grew up in rural Kansas. So we have a special bond with our customers and take pride in providing cutting-edge connectivity to our families, friends and neighbors. It’s no wonder that Twin Valley keeps getting accolades, with recent “Best Places to Work” and “Business of the Year” award!

Job Summary :

As a Service Technician II, you play a key role in accelerating organizational success by installing, repairing, and maintaining business and residential telephone, internet, security, and TV services. You handle challenges that are escalated by a level 1 technician and serve as a project manager for plant upgrades.

What you bring to the position :

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service.
• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being arrogant.

Requirements :

You successfully fulfill the following essential duties and responsibilities :

You use your TECHNICAL SKILLS :

You utilize your ADMINISTRATIVE SKILLS :

You utilize your SALES ACUMEN to drive sales by participating in the sales process :

You use your CUSTOMER SERVICE SKILLS :

You use your COLLABORATIVE SKILLS :

As a successful employee, you will demonstrate the following professional skills as you carry out your position :

You will meet the following educational, licensing, certification, and work experience requirements :

Required :

Preferred :

You will follow Twin Valley’s Core Values :

You are able to work in the following environmental and working conditions :

Respectful Work Environment

Twin Valley Family Companies (TVFC) believes in providing a respectful and inclusive workplace and is an Equal Opportunity Employer. TVFC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Applicants and employees who need assistance or an accommodation due to a disability should contact human resources.

PHYSICAL AND MENTAL ESSENTIAL FUNCTIONS – TECHNICAL POSITIONS

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.