Please Contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Kunal Mandlik at email address
kunal.mandlik@generistek.com
can be reached on #
630-576-9064
We have Contract role Access Coordinator for our client at Philadelphia, PA. Please let me know if you or any of your friends would be interested in this position.
Position Details :
Access Coordinator- Philadelphia, PA
Location : Philadelphia, PA
Project Duration : 13 weeks
Pay range : $25.00 – $26.00 / Hour
Job Description :
- This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all.
- Responsibilities include : fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients / families, follow up appointments, second opinions, and tracking internal and external referral sources.
- Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and / or community Specialty Care locations.
- Required to assist patient / family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit.
- Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient.
- This position will also provide cross coverage for other access coordinators within department when needed.
Essential Functions
Answer referral calls from physicians and families, respond to orders and in person scheduling requestsCompletes intake interview with family or referring physician to gather required information regarding patient demographics and insurances. Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.Inform referring physician and / or family about next steps and what is required for visit to CHOPCoordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).Other tasks as required by Supervisor and / or ManagerEducation :
High School Diploma / GEDBachelor’s degreeRequirement
At least five (5) years working in a healthcare environment, complex scheduling experienceAt least five (5) years related experience in a healthcare setting; Experience with database maintenanceAt least three (3) years scheduling experience Level 3 workerSkills :
Excellent telephone and written communication skillsProficiency in computer skills; preferred Epic knowledgeHigh level of interpersonal skillsAbility to diffuse high stress situations and conflict resolutionRequires high commitment to customer serviceExcellent knowledge of insurance verification / authorization processes.Experience with complex scheduling