Patient Care Coordinator

Job Description

Job Description

We’re seeking a compassionate and detail-oriented Patient Care Coordinator to support a high-end dermatology practice focused on medical, cosmetic, and surgical skin care. This front-facing role is perfect for someone who thrives in a fast-paced environment, enjoys patient interaction, and can manage multiple administrative tasks with professionalism and poise.

Key Responsibilities

Greet patients warmly, manage check-in / check-out procedures, and ensure a smooth flow through the practice

Schedule, confirm, and manage appointments across multiple providers and services

Answer phones, respond to inquiries, and provide accurate information about treatments and policies

Verify insurance, process payments, and assist with pre-authorizations or billing questions

Maintain accurate patient records and ensure compliance with HIPAA guidelines

Coordinate pre- and post-procedure instructions with clinical staff

Serve as a liaison between patients, providers, and medical assistants to optimize the patient experience

Support the administrative team with additional duties as needed (supply tracking, inventory, data entry)

Qualifications

1+ year of experience in a medical office or dermatology setting preferred

Strong interpersonal and communication skills, both verbal and written

Comfortable with EMR systems (e.g., Modernizing Medicine, Nextech, or similar)

Ability to multitask, prioritize, and work under pressure with grace

Polished, professional demeanor — hospitality or concierge experience is a plus

High school diploma required; associate’s or bachelor’s degree preferred

Compensation & Benefits

Competitive hourly rate ($23–$25 / hr based on experience)

Health benefits and paid time off

Career development in a boutique, high-touch dermatology environment

Exposure to both medical and aesthetic procedures