Benefits:
Bonus based on performance
Opportunity for advancement
Training & development
Company Overview
At Voda Cleaning & Restoration we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage. Whether you need carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water or storm damage restoration, mold remediation, air duct cleaning, or odor removal, we have the expertise and advanced techniques to deliver exceptional results.
Job Description
We’re looking for a reliable, customer-focused Office Assistant to help manage day-to-day front office operations. You’ll answer incoming calls, follow up with customers, schedule jobs, call new leads (including Angi and Thumbtack), and support payment follow-ups/collections—helping keep our calendar full and our customers taken care of.
Responsibilities
Answer incoming phone calls, texts, and messages; provide friendly, professional customer support
Schedule appointments and coordinate technician calendars
Call new leads promptly from Angi.com and Thumbtack.com, qualify needs, and book appointments/estimates
Perform customer follow-ups (estimate follow-up, post-service check-ins, review requests)
Make collections/payment follow-up calls and document outcomes
Update customer/job notes in the CRM and keep accurate records
General office admin support as needed (invoices, job files, routing messages)
Qualifications
Required
Confident phone skills and comfort making outbound calls (leads + payment follow-ups)
Strong organization and attention to detail
Ability to multitask in a fast-paced environment
Basic computer skills (email, calendars, CRM systems)
Professional, calm communication style
Preferred
Experience in home services (cleaning/restoration/plumbing/HVAC) scheduling or dispatch
Experience with invoicing, AR, or payment collections
Familiarity with lead platforms (Angi, Thumbtack) and responding quickly to inquiries
Benefits
Opportunity for Commission
Bonus opportunities based on performance
Growth opportunities
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
Office Assistant • Tampa, FL, United States
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