IT Support Technician

A company is looking for an IT Support Technician to join their Operations team.

Key Responsibilities

Receive, triage, and analyze IT service requests and incidents, providing onsite and remote support

Perform systems administration in Office 365, Active Directory, and other applications

Assist in managing and maintaining IT infrastructure and contribute to internal knowledge bases and reports

Required Qualifications, Training, and Education

U.S. citizenship with eligibility for a Secret clearance

General knowledge of IT systems, including Windows 10 and desktop support

General knowledge of networking and audio-visual support

Ability to investigate IT support requests independently and follow established processes

Must achieve a Security+ certification within the first 12 months of hire