Client Services Manager

Join to apply for the Client Services Manager role at Emmis Corporation

Join to apply for the Client Services Manager role at Emmis Corporation

Digonex : Dynamic Pricing Solutions

Digonex's Client Services team is seeking a Client Services Manager with the drive, communication and organizational skills needed to support our expanding client roster.

Who we are (the company) :

Digonex is a leading provider of customized dynamic pricing solutions to clients in the arts & entertainment, attractions, cultural institutions and tour operator sectors. Our technology is the result of almost two decades of research and development in pricing science. Our team of PhD economists utilizes dozens of variables to develop an automated and customized pricing solution for each client to accelerate revenue growth and achieve other critical strategic objectives. We are known for the effectiveness of our solutions, our "high touch" service model and our dedication to client satisfaction.

What you'll do (the job) :

• Build strong relationships with clients in your assigned portfolio and remain in regular communication with them.
• Be the in-house expert on your assigned clients as well as the main intermediary between them and internal Digonex teams (Economists, Data Analysts and Developers).
• Respond to client requests and other needs promptly.
• Generate reports and presentations as needed for client meetings.
• Set up and train new users of our software.
• Understand the client's high-level business challenges while functioning as an advisory resource.
• Communicate effectively with client-specific, internal project teams including project managers, software developers, data analysts, economists, and other client service managers.
• Set appropriate client expectations and ensure that those expectations are met.
• Back up other Client Services team members as needed.

What you'll need (Skills) :

Additional details :

The Digonex culture carries at its heart the belief that, in order to succeed, a company must take risks, treat its people well, and give them the tools they need to win. Digonex has earned this valued reputation by setting high standards for excellence while creating a fun, exciting and innovative workplace, where every

individual is part of the team.

Founded in 2000, and a subsidiary of Emmis Communications Corporation since 2014, Digonex is a leading provider of dynamic pricing solutions across a variety of industry sectors including attractions (e.g. zoos, museums, theme parks), live entertainment, and sports teams. Because our employees are the key to our success, Digonex offers strong benefits and incentives, including health, dental, vision and life insurance and a 401(k) contribution plan.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

Industries

Venture Capital and Private Equity Principals

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