Contact Center Advocate II - Mammography - Days

Contact Center Advocate II

We are seeking a highly motivated and customer-focused Contact Center Advocate II to join our busy call center team. Under minimal supervision, this role provides multi-channel support across all Henry Ford Health services, interacting with physicians, administrators, patients, and other stakeholders. You will serve as a welcoming front door for all callers, delivering efficient and compassionate service while managing complex inquiries across multiple locations and practice groups.

Key Responsibilities :

• Perform all duties of a Contact Center Advocate II, with expanded scope across multiple service lines and locations.
• Handle inbound and outbound contacts via phone, email, chat, and other channels.
• Provide accurate information and support for scheduling, referrals, and general inquiries.
• Build loyalty by anticipating caller needs and delivering exceptional service.
• Communicate professionally with patients, families, providers, and internal teams.
• Document interactions and follow up as needed to ensure resolution.
• Uphold the Standards of Service Excellence in every interaction.

Qualifications :

Why Join Us?

Be part of a mission-driven organization focused on patient-centered care. Gain experience across a wide range of healthcare services. Flexible contingent schedule with opportunities for growth.

Additional Information :

Organization : Henry Ford Macomb Hospital Department : Mammography - HFMH Shift : Day Job Union Code : Not Applicable