Medical Assistant - Population Health

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to : Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Medical Assistant on the Population Health Team is responsible for improving health outcomes for specific populations of patients with chronic conditions who use our primary care and specialty services and are attributed to one or more value-based programs the NCH Medical Group participates in. This role will mitigate the impact of chronic disease by providing telephonic health coaching related to preventive healthcare services. Educate patients about overall health and wellness, review age and gender screening information and best practice guidelines to improve the patient's overall health. The Medical Assistant on the Population Health team will work with the insurance companies that NCH has quality contracts with to identify and close care gaps such as colonoscopies, mammograms, A1c, etc. This role will collaborate with the interdisciplinary team to ensure our high-risk populations receive the necessary services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Assist in collecting, documenting, and analyzing NCH Medical Group patient's clinical data related to gaps in care, and preventive screenings. Collects patient history including current medications, allergies, symptoms, etc.
• Closes patient care gaps in collaboration with our value-based programs, documenting the closure of these gaps in the health maintenance tool, and communicating those closers to the insurance companies through the appropriate use of portals.
• Telephonically supports specific patient populations with chronic conditions.
• Telephonically completes patient outreach to the patients and educates them on appropriate age and gender screenings.
• Telephonically completes patient one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease.
• Help patients execute on their personalized care plans and health goals.
• Monitor patient's progress, adherence to treatment plans, medications, and health outcomes through regular check-ins and remote monitoring.
• Educates patients on disease management, symptom recognition, and prevention strategies.
• Oversee the distribution and collection of clinical attestations provided by the insurance companies.
• Communicate with the NCH Medical Group offices on patient status via the use of our EHR, site visits, and telephonically.
• Demonstrates accountability for time, performance, and productivity.
• Correctly document communications with the patients, the offices, and the providers using EPIC.
• Answering patent phone calls and messages and at times acting as a communication liaison between the patients and the providers.
• Fulfills clerical responsibilities as assigned which may include filing or sending medical records to a patient or referral provider, appropriately scanning medical records into the patient's chart, and appointment scheduling.
• Skilled in speaking clearly and distinctly in person and over the phone, using appropriate grammar and vocabulary to share information and effectively communicate.
• The ability to collaborate effectively with patients, physicians, and staff in a diplomatic and professional manner to maximize operations.
• Ability to maintain confidentiality and to work with sensitive and confidential information using judgment and discretion.
• Ability to accept directions from supervisors or managers and act promptly. Ability to work effectively as a member of a team to provide effective patient care.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of High School or GED required.
• Completion of Medical Assistant or practical nursing training program with documented clinical practicum hours; OR Medical Assistant certification; OR a minimum of two years' experience in medical office setting as a Medical Assistant or like role.
• Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.
• Must be able to prioritize and work independently.
• Good customer services and communication skills.
• Excellent verbal and written communication skills with ability to effectively articulate and explain required information to patients.
• Knowledge of CPT and ICD10 codes.
• Knowledge of basic and specialty specific medical terminology.
• Capable of working under pressure in a challenging environment with frequent interruptions while maintaining a professional demeanor and control.
• Intermediate computer knowledge : Uses Microsoft Word, Excel, Outlook, and Windows.