Principal Service Management Consultant - ServiceNow Subject Matter Expert - Finance & Supply C[...]

Overview Job Title : Principal Service Management Consultant - ServiceNow Subject Matter Expert - Finance & Supply Chain (Source to Pay Operations)

Location : Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA

Travel : 25%

Job Description

The ServiceNow Finance & Supply Chain Subject Matter Expert (SME) is responsible for designing and implementing scalable, integrated solutions across Source-to-Pay (S2P) workflows using the ServiceNow platform.

This role requires deep expertise in financial operations, procurement, supplier lifecycle management, and ServiceNow's SPO, SLO, and APO modules. The architect will lead client engagements, define technical strategies, and ensure alignment with business outcomes.

Responsibilities Lead architecture and design of ServiceNow solutions for Source-to-Pay workflows, including Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO).

Collaborate with stakeholders to define business requirements and translate them into technical specifications and user stories.

Design interaction layers for portals, case management, and integrations with financial systems and S2P applications.

Conduct workshops to re-engineer finance and supply chain processes, identifying automation opportunities and pain points.

Provide governance and mentoring to delivery teams, ensuring adherence to best practices and platform standards.

Support integration with third-party systems such as ERP, ICertis, EDW, and risk management platforms.

Develop and maintain architecture documentation, including solution blueprints and configuration guides.

Participate in agile sprints, MVP launches, and continuous innovation cycles to refine and expand solution capabilities.

Required Qualifications 5 years of experience in ServiceNow architecture and implementation, with a focus on finance and supply chain domains.

Deep understanding of ServiceNow SPO, SLO, APO modules and their configuration.

Experience integrating ServiceNow with ERP, procurement, and financial systems.

Strong knowledge of Source-to-Pay processes and supplier lifecycle management.

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules.

Proficiency in scripting (JavaScript), REST / SOAP APIs, and Flow Designer.

Preferred Qualifications Experience with DocIntel AI, Supplier Risk Screening, and GRC / IRM scopes.

Familiarity with agile methodologies and DevOps practices. Strong communication and stakeholder engagement skills.

Experience in consulting and client-facing solutioning.

Key Competencies Strategic solution design

Financial and procurement process expertise

Integration and automation

Governance and compliance

Agile delivery and MVP planning

Stakeholder management

Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child / elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Please review the Equal Employment Opportunity information at the link below : http : / / www.capgemini.com / resources / equal-employment-opportunity-is-the-law

J-18808-Ljbffr