Manager, Project Management- Contact Center, Sam's Club

Project Manager

As a Project Manager within the Sam's Club Contact Center, you will play a key role in managing projects end-to-end across multiple business areas. You'll collaborate with cross-functional teamsincluding technical engineering, product, and data analyticsensuring initiatives are delivered efficiently, aligned with organizational goals, and embodying Walmart's culture and core values.

Your responsibilities will include :

• Leading multiple medium to large-scale projects or workstreams simultaneously.
• Developing and communicating project plans, timelines, and progress updates to teams and stakeholders.
• Establishing clear goals, scope, and success metrics to ensure project alignment and accountability.
• Proactively managing risks, dependencies, and cross-functional coordination to drive results.
• Maintaining transparent communication and providing executive-level storytelling to convey progress and outcomes.
• Participating in on-call rotations to support off-site contact centers during technical issues.
• No Technical requirements, will require connecting and managing support of the technical SMEs.
• Representing the team during international travel (up to four times per year), with trips lasting 514 days based on business needs.

As a thought leader, you'll drive project excellence through strategic planning, structured execution, and an ownership mindsetdelivering outcomes that meet stakeholder expectations, add business value, and adhere to constraints on time, cost, and resources.

What You'll Bring :

Minimum Qualifications :

Additional Information :

Minimum Qualifications :

Bachelor's degree in Business, Finance, Computer Science, or related field and 2 years' experience in project management, business, operations, or related area OR 4 years' experience in project management, business, operations, or related area. 1 year's experience working in cross-functional teams.

Preferred Qualifications :

Master's degree in Business, Analytics, or related field, Project Management Certification, Six Sigma certification, Statistical Programming Language Masters : Business Project Management - Project Management Professional - Certification, Six Sigma Green Belt - Certification

Primary Location :

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.