Customer Care Call Center

Job Description

Job Description

Job Summary

Bern's Steak House's customer care team strives to ensure that our patrons have a memorable evening by helping to curate every detail of their dining experience. From providing caring, compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very fast-paced call center environment.

Responsibilities and Duties

• Handle high volume of calls in an expedient and professional manner
• Input accurate reservations and special requests into digital reservation system
• Answer customer inquiries regarding history, policies, procedures, site navigation, operations
• Communicate messages and special request to management in a precise and clear way
• Help to resolve customer dissatisfaction and technical problems
• Provide administrative, general office and clerical services as requested

Qualifications and Skills

Benefits and Perks

Immediate

Life Insurance Policy (10-, 20-, & 30-year terms)

20% off entire bill at Haven restaurant & bar for employee and up to 3 guests

90-Days

Health

1-Year

The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law.

Powered by JazzHR

sCBiv1zFcv