Customer Service Representative

Job Description

Job Description

Description :

We are seeking a results-driven and professional Collectors to join our team. In this role, you will be responsible for managing a portfolio of delinquent accounts and working with consumers to resolve outstanding debts in a respectful and compliant manner. The ideal candidate is persuasive, empathetic, and able to maintain a firm yet courteous tone under pressure.

Several openings are available. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $17.00-$18.00 per hour, depending on relevant experience, with the potential for uncapped bonuses.

The office is located in Hebron, KY and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.

Responsibilities of Collections Specialists

• Contact customers via phone, email, or mail regarding past-due accounts
• Negotiate Payment Plans : Work with debtors to create manageable repayment arrangements, such as lump-sum settlements or installment plans within company guidelines
• Maintain Records : Track all communications, payment agreements, and progress in recovering debts.
• Follow legal and company procedures regarding debt collection and data privacy
• Meet daily, weekly, and monthly performance targets
• Collaborate with internal departments to resolve disputes or escalate issues when necessary
• Provide exceptional customer service while maintaining professionalism and compliance
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Follow Regulations : Adhere to laws like the Fair Debt Collection Practices Act (FDCPA), which governs how and when collectors can contact debtors.
• Other duties as assigned.

Requirements :

Physical Qualifications

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match : no phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice : http : / / www.zwickerpc.com / job -applicant-privacy-notice /

Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

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