Description
Responsible for providing retail services to customers of the Bank; achieving customer service goals as established in the Community Banking Division's annual operating plan; complying with operating policies and procedures established for the retail services function; communicating with appropriate personnel; responding to inquiries or requests for information; maintaining appropriate records and providing assigned reports.
Basic Qualifications
Education / Training :
- A high school diploma or equivalent.
Skill(s) :
Proficient reading, writing, grammar, and mathematics skillsStrong interpersonal and communication skills with a service orientation for both internal and external customersKnowledge of current banking regulationsModerate computer skillsA working knowledge of bank operating policies and procedures which impact customer servicesA thorough knowledge of the features and benefits of all bank products and servicesAbility to exemplify the 4C's Values of JVB - Committed, Caring, Connected, CapableVisual and auditory skills and ability to stand, sit, stoop, reach and lift items weighing approximately 10 lbs.Knowledge of the art of the conversationExperience :
A minimum of one (1) year of experience in related positions normally required.