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Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On Bonus
Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On BonusConnectiCare • Farmington, Connecticut
Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On Bonus

Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On Bonus

ConnectiCare • Farmington, Connecticut
30+ days ago
Job type
  • Full-time
Job description

We are offering a $1000 sign-on bonus for the training class beginning November, 2023

Job Requirement:

  • Proactively receive and respond clearly to telephone calls and correspondence from members regarding billing, benefits, coverage, payment, coding, and health services policies and procedures.
  • Demonstrate a customer service attitude on the initial call with a commitment to resolve customer issues including claims, benefit and enrollment inquiries through health plan navigation and collaboration with other internal groups.
  • Function as a scheduling agent, working in collaboration with the member, to ensure appointments are scheduled, as necessary.
  • Maintain telephone log documenting number, content and type of calls received.
  • Explain medical pre-authorization requirements and disposition of pre-authorization requests, as necessary.
  • Research and analyze recurring billing and eligibility problems/complaints to determine root causes and trends.
  • Provides instruction to members for submitting out-of-plan medical claims.
  • Investigate requests for claims adjustments by members and collaborates with internal teams to ensure adjustments are made.
  • Inform and educate members on how to utilize self service capabilities and functionality with the portals and mobile application.
  • Gather and proactively provide feedback to stakeholders based on member feedback to further improve customer experience.

Essential Job Information:

  • 4 weeks of in classroom training onsite; with the possibility of working remotely once performance standards and probationary periods are met
  • Primarily sedentary

Required Qualifications:

• High School degree or equivalent
• Up to 2 years of customer service experience
• Microsoft office experience; with keyboarding and basic computer proficiency
• Strong customer service skills
• Excellent written and communication skills
• Strong problem-solving and multi-tasking skills
• Ability to collaborate and work effectively within a team environment

Preferred Qualifications:

• Associate or higher degree
• Up to 2 years of call center experience in healthcare industry
• Bi-lingual Spanish

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Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On Bonus • Farmington, Connecticut

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