Talent.com
Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On Bonus
Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On BonusConnectiCare • Farmington, Connecticut
Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On Bonus

Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On Bonus

ConnectiCare • Farmington, Connecticut
30+ days ago
Job type
  • Full-time
Job description

We are offering a $1000 sign-on bonus for the training class beginning November, 2023

Job Requirement:

  • Proactively receive and respond clearly to telephone calls and correspondence from members regarding billing, benefits, coverage, payment, coding, and health services policies and procedures.
  • Demonstrate a customer service attitude on the initial call with a commitment to resolve customer issues including claims, benefit and enrollment inquiries through health plan navigation and collaboration with other internal groups.
  • Function as a scheduling agent, working in collaboration with the member, to ensure appointments are scheduled, as necessary.
  • Maintain telephone log documenting number, content and type of calls received.
  • Explain medical pre-authorization requirements and disposition of pre-authorization requests, as necessary.
  • Research and analyze recurring billing and eligibility problems/complaints to determine root causes and trends.
  • Provides instruction to members for submitting out-of-plan medical claims.
  • Investigate requests for claims adjustments by members and collaborates with internal teams to ensure adjustments are made.
  • Inform and educate members on how to utilize self service capabilities and functionality with the portals and mobile application.
  • Gather and proactively provide feedback to stakeholders based on member feedback to further improve customer experience.

Essential Job Information:

  • 4 weeks of in classroom training onsite; with the possibility of working remotely once performance standards and probationary periods are met
  • Primarily sedentary

Required Qualifications:

• High School degree or equivalent
• Up to 2 years of customer service experience
• Microsoft office experience; with keyboarding and basic computer proficiency
• Strong customer service skills
• Excellent written and communication skills
• Strong problem-solving and multi-tasking skills
• Ability to collaborate and work effectively within a team environment

Preferred Qualifications:

• Associate or higher degree
• Up to 2 years of call center experience in healthcare industry
• Bi-lingual Spanish

Create a job alert for this search

Call Center Professionals - Hybrid Opportunity in Connecticut with $1,000 Sign-On Bonus • Farmington, Connecticut

Similar jobs

Call Center Agent - Part Time Panelists Needed - Remote

ApexFocusGroupBranford, Connecticut, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Show more

 • Promoted

Call Center/Customer Service Representative in East Hartford, CT 06108

Amicis GlobalEast Hartford, CT, United States
Full-time
Quick Apply

Job Title: Call Center / Customer Service Location: East Hartford, CT 06108 Duration:Show more

Hiring Now - Work from Home - No Experience

OCPAClinton, Connecticut, us
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Financial Professionals -200-350K+ - Qualified Set Appts. Goodbye to Prospecting

United Placement GroupSpringfield, MA, United States
Full-time

Unleash Your Potential as a Financial Advisor Join Our Elite, Exclusive Team!.Now Hiring: High-Performing Financial Advisors Who Don't Prospect!.Are you exhausted from prospecting, cold calling, do...Show more

 • Promoted

Customer Service - Work from Home $45 per hour

GL1Springfield, Massachusetts
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Caregiver

Companions and HomemakersGuilford, CT, United States
Full-time

Caregiver / Home Health Aide (HHA) Companions & Homemakers, Connecticut.Location: Multiple service areas across Connecticut Schedule: Flexible Weekdays, Weekends, Overnights, and Live-In shifts ava...Show more

 • Promoted

Call Center Representative Agent - Part Time Panelists Needed - Remote

ApexFocusGroupBranford, Connecticut, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Show more

 • Promoted

Call Center Agent

Lumek VisualsHartford, CT, USA
Full-time
Quick Apply

The Call Center Agent handles inbound and outbound calls, providing customer support and ensuring efficient service.Answer incoming calls and respond to inquiries.Make outbound calls for follow-ups...Show more

Part-Time Driver – $3,000 Guaranteed + Bonus

VeyoNorthford, CT, US
Part-time

Have a car? Earn a $700 SIGN ON BONUS + $3,000 GUARANTEE when you sign up to help transport others to healthcare appointments in your own vehicle around Connecticut! .At Veyo, we help people get to...Show more

 • Promoted

Home Health- Live In Caregiver New Rates!

Yale New Haven HealthGuilford, CT, United States
Full-time

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.These values - integrity, patient-centered, respect, account...Show more

 • Promoted

Remote Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupBranford, Connecticut, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Show more

 • Promoted

Call Center / Customer Service in East Hartford, CT 06108

Amicis GlobalEast Hartford, CT, United States
Full-time
Quick Apply

Job Title: Call Center / Customer Service Location: East Hartford, CT 06108 Duration:Show more

Work From Home Professionals - $45 per hour

GL1Springfield, Massachusetts
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPAWallingford, Connecticut
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Call Center CSR(CNDTJP00006580)

Amicis GlobalEast Hartford, CT, United States
Full-time
Quick Apply

Job Title: Customer Experience Associate II (Call Center) Job Location: East Hartford, CT, 06108 (Onsite 77 Hartland Street) Monday Friday (8:30 AM 5:00 PM) Position Overview...Show more

Call Center Specialist

Amazon Workforce StaffingBranford, CT, United States
Full-time

Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service.As part of Amazon's mission to continually raise the bar for ...Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Springfield, Massachusetts
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Caregiver Opportunities Available!

Always Best CareWallingford, CT, United States
Full-time

Caregiver Opportunities Available with Always Best Care JOIN ALWAYS BEST CARE TEAM OF GROWING CARE PROFESSIONALS! Our Caregivers possess the virtues of compassion, care, dependability, professional...Show more