Tier II PC Technicians

IT Support

Under limited supervision, performs moderate to complex maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the organization. Updates progress reports for all work performed. Receives work direction from supervisor on work priorities and daily assignments. Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware. Provides first-level problem analysis. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations. Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to aid problem determination / resolution of requests.

Required Skills :

• Proven customer service skills
• Knowledge and understanding of how technology can be applied to provide system support
• Knowledge of PCs, terminals, and printer hardware and software configurations, Microsoft networking, and cabling infrastructures
• Demonstrated knowledge of electronic repair, troubleshooting techniques, and test equipment
• Demonstrated knowledge of PC hardware and peripherals associated with applications
• Demonstrated ability to read and follow instructions accurately, timely, and effectively
• Effective communication and organization skills; demonstrates confidence
• Excellent customer service skills and the ability to work with all levels within the organization
• Ability to perform daily work activities of the position, assuring prompt and effective response to customer needs
• Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards, and regulatory bodies

Additional Details :

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally. The salary range for this role is $35,000 - $53,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity : CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.