Workspace Experience PM, Kuiper Workplace Operations (KWO)

Workspace Experience Coordinator

Project Kuiper is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world. The Workspace Experience Coordinator plays a critical role in ensuring a seamless, efficient, and engaging workplace for employees. This role combines operational oversight with employee experience, focusing on parking compliance, caf and food service readiness, and site communications. The coordinator will serve as a visible presence on campus, monitoring trends, reviewing parking violation and exception tickets, and walking the site to ensure spaces are clean, safe, and welcoming.

In addition to maintaining daily operations, this role will partner with stakeholders across facilities, security, food services, and space management to address issues, support employee engagement, and provide timely communications. Success in this position requires a balance of attention to detail, strong communication skills, and the ability to connect operational consistency with a positive workplace culture.

Key job responsibilities include leveraging deep understanding of the challenges employees face to prioritize programs and investments that will measurably improve their experience. Work across program, product, and tech teams to standardize employee-impacting initiatives and implement mechanisms to continuously improve the employee experience. Own end-to-end analysis and study quantitative and qualitative data from multiple sources to identify trends that can highlight important aspects. Connect with employees in person / virtually to understand their experience in terms of what's working well and what needs improvement. Identify issues / concerns that need to be resolved. Document responses received in prescribed format. Work with action owners to ensure timely closure of all identified issues and partner with relevant stakeholders to drive engagement initiatives. Support leadership in managing conflicts and conduct end-to-end workplace solutions. Travel up to 10% of the time may be required to support site operations and engagement activities.

Export Control Requirement : Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life as a Workspace Experience Coordinator will keep workplace operations running smoothly while shaping a positive employee experience. You'll oversee parking compliance, review violation and exception tickets, monitor food and caf readiness, and ensure shuttle and site updates are communicated clearly. Your day will include tracking data and metrics, sending communications, and escalating issues when needed, while also walking the site to check for cleanliness, food availability, and overall employee engagement. By partnering with on-site teams and stakeholders, you'll create consistency, accountability, and a welcoming environment for all employees.

The Kuiper Workplace Operations (KWO) team manages construction projects, workspace strategy, lab environment programming, and facilities operations for Project Kuiper. Our mission is to optimize all Facilities operations within Kuiper environments to support high-velocity satellite production.