Helpdesk Analyst

Helpdesk Analyst (local candidates only)
Indiananpolis IN
6 months

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS) focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers public health staff and end-users in resolving data discrepancies and system-related issues.

Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality.

Investigate and resolve duplicate patient records and bad merges in the immunization registry.

Use data tools and matching algorithms to identify and correct data integrity issues.

Escalate complex data issues to technical teams or data stewards as needed.

Document all support interactions in the ticketing system and maintain accurate logs.

Provide guidance to users on best practices for data entry and record management.

Collaborate with IT and data quality teams to improve deduplication processes and system performance.

Collaborate with internal and external teams and assist on improving Data Quality metrics.

Assist in testing system updates and enhancements.

Generate reports on data quality trends and help develop training materials.

Skill	Required / Desired	Amount	of Experience
Associates or Bachelors degree in Health Informatics Information Technology Public Health or a related field	Required
Experience in a helpdesk data quality or healthcare IT support role	Required	4.5	Years
Experience with deduplication tools data matching or record linkage techniques	Required	4.5	Years
Familiarity with immunization information systems	Required
Strong analytical and problem-solving skills	Required
Excellent communication and customer service abilities	Required
Proficiency in using ticketing systems (e.g. ServiceNow) and Microsoft Office Suite	Desired
Knowledge of HL7 messaging and public health data standards	Desired
Experience working with state or local public health departments	Desired
Understanding of HIPAA and data privacy regulations	Desired