Service Desk Support Analyst

Overview

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Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills.

Responsibilities

• Answer, triage, and resolve IT requests via phone, email, or in-person while providing professional customer service
• Identify technical issues and route to appropriate teams or escalate to higher levels when necessary
• Document incidents and resolutions in the ticketing system and follow up with customers to ensure satisfaction
• Maintain awareness of supported tools and solutions and communicate status to customers and teams

Qualifications

AA / EOE / M / W / Vet / Disability

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : Construction

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