Interconnection Services Account Manager (Sr - Principal)

Interconnection Services Account Manager

Responsible for management of wholesale end-use (load) and transmission owner (load and tie line) requests / inquiries, Transmission tie-line (TO-TO), and Generation IPPs once interconnected in assigned geographic area, or by specific customer segment (certain Retail customer interconnections taking transmission service through the operating companies) as directed by AEP (Company) leadership. This position serves as the primary contact for their respective area, for correspondence to RTO questions / requests as listed in the Transmission Interconnections Requirements. Responsible for logging, analyzing and resolution recommendations to resolve various Interconnection and Local Delivery Service Agreement (ILDSA), TO-TO modifications or questions within established systems, and responding to such interconnected Generator questions. This position serves as the primary subject matter expert for Transmission liaison questions and process contact. This position will also be responsible for performance monitoring, including communication with internal transmission and distribution planning, contract organizations, of both affiliate and non-affiliate Distribution distributed resource facilities impacting the transmission system within an assigned region. This position requires a thorough understanding of the Transmission and Distribution electrical system and its components, Terms and Conditions of Service, as well as General Service tariffs as approved by state regulatory commissions.This role will be the Transmission liaison coordinator for retail customer solutions, only after AEP Operating Company personnel delegate their assigned responsibilities, to lead Transmission profile compilations with the respective operating company.The Interconnection Services Account Manager will build trusting relationships with key internal contacts and provide clear and accurate service reliability and power quality explanations. Additionally, this role will work proactively to develop stronger relationships and gather information for AEP Transmission operations and staff to support customer requests.

Preferred Locations :

• New Albany, OH
• Tulsa, OK
• Corpus Christi, TX

Co-location consideration will be given to candidates possessing desired / preferred qualifications and experience.

Work Designation onsite / in the office every day when not traveling for work

What You'll Do :

What We Seek :

Based on education, experience, interview and internal equity, this opportunity will be filled at either title. For this posting, minimum requirement are stated at the lower grade. Increased expectations are at the higher grade.

Interconnection Services Account Manager Principal (grade 9) : base salary = $113K - $146K

Interconnection Services Account Manager Sr. (grade 8) : base salary = $97K - $124K

Education : Bachelor's Degree in Finance, Business, Engineering, Public Policy, Communications, or other related field.

Experience : Five (5) years related experience in Customer Services, Community Relations, Economic & Business Development, or Government Relations.

Other Requirements :

Utility industry related experience preferred. Will need to participate in and support ILDSA defined processes and assure timely processing of requests on Customer side and Company side.

Develop a full understanding of AEP / FERC cost allocation rules and apply consistently across Transmission. Understand the state regulatory retail processes associated with distribution interconnections of affiliate customers vs the non-affiliate distribution entity differences.

Gain a thorough knowledge of meter technologies, their applications, company contacts and proper billing and accounting of meter assets. Will require some travel to meet with customers on a regular basis to maintain relationships.

What You'll Get :

Base Salary : $97K - $146K

In addition to base salary, AEP offers competitive Total Rewards including : discretionary short- / long-term incentives, 401(k), pension, health insurance, vacation, educational assistance, etc.

Who We Are :

At AEP, we're more than just an energy company we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!