Patient Service Rep, PACT - Operations Float Pool

Patient Service Representative - Pact (Float Pool)

Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation's Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company's Workplace of the Year! We offer an outstanding benefits package, including healthcare, paid time off, and a 403(b). Join us! Discover why U.S. News & World Report has named us one of America's Best Hospitals.

Duties and Responsibilities

Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.

Greets patients and assists with resolving patient issues or bringing up patients issues.

Check-in and out patients and collect co-payments / give receipts / reconcile payments; verifies that patient demographic and insurance information is correct in CS-Link.

Schedules appointments, complete patient registration, collect patient payments and provide a high level of patient service.

Assists with the management of physician schedules and seek opportunities for improvement. Handle patient / provider correspondence as instructed.

Process and track referrals and authorizations for various insurance types.

Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

Monitors and assess their own workflow to identify opportunities for improvement.

Explains policies, procedures, or services to patients using administrative knowledge.

Participates in daily huddles and staff meetings.

Carries out lobby PSR role in all outpatient MDN departments.

This requires learning and understanding of various Epic functionalities, knowledge and skill set specific to the covering clinic. Adapts to the workflows and procedures of different practices.

Travels between different office locations as needed, sometimes on short notice.

Assists with special projects or additional tasks as required by the practice manager or healthcare providers.

Promotes and practices infection prevention standards and all department policies and procedures.

Qualifications

Education : High school diploma / GED preferred.

Experience : Two (2) years of experience working as a Patient Service Representative in an outpatient medical office setting preferred.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine, and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

Job Details

Req ID : 13621

Working Title : Patient Service Rep, PACT - Operations Float Pool

Department : Ops - Float Pool

Business Entity : Cedars-Sinai Medical Care Foundation

Job Category : Administrative

Job Specialty : Admissions / Registration

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $21.29 - $33.00 Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and / or veteran status or any other basis protected by federal or state law.