Customer Service Team Member

Our marketing firm in Santa Clara, Vantage Management Group, is dedicated to shaping the future of connectivity, and we need a Customer Service Team Member for it. The Customer Service Team Member role is a cornerstone of this mission, offering a unique opportunity to engage with customers on the forefront of Verizon 5G, solving problems with both efficiency and a genuine passion for service.

As a Customer Service Team Member, you'll be the comforting presence that Verizon 5G customers can always rely on. The Customer Service Team Member greets every challenge with a positive attitude and a solutions-oriented mindset, ensuring that each interaction ends with the customer feeling happier and more secure than when they first reached out.

Why the Customer Service Team Member Role Matters

Verizon 5G promises speed and reliability; you deliver on the human promise behind the technology. The Customer Service Team Member is the center of our service commitment, ensuring that every interaction is infused with the care and respect that makes technology truly transformative.

Day-to-Day Duties of the Customer Service Team Member

Deliver responsive support through channels, addressing inquiries about Verizon’s 5G wireless and internet services with clarity and precision.

Resolve service challenges proactively, including billing discrepancies, device setup, and connectivity issues, using Verizon’s advanced support systems.

Guide customers through service enrollment, translating complex plan structures, device compatibility, and promotional offers into confident decisions.

Ensure CRM integrity, updating customer records, service milestones, and account activity to support retention, reporting, and campaign visibility.

Analyze satisfaction and usage trends, identifying upsell opportunities and sharing insights that elevate Verizon’s outreach strategy and customer experience.

Collaborate across internal teams, escalating complex issues and refining support workflows to uphold Verizon’s commitment to seamless service delivery.