Customer Service Assistant

About the job Customer Service Assistant

As a CSR you will work in the Commercial Customer Service sector supporting different businesses. You will ensure that all customer contacts are dealt with efficiently and courteously. This will include processing orders, preparing correspondence and responding to customer requested queries, sales, marketing and the customer service management team.

As our representative, you will strive to deliver a world-class customer experience with a strong focus on first contact resolution. You will exhibit a professional attitude while interacting, multiple times a day, with key customers. You will be responsible for customer service through detailed follow up from order processing to product delivery with a focus on continuous improvement. Please note that this is a full-time position.

Requirements:

Ability to speak and write fluently in French or English is required. Ability to speak Dutch is an advantage.

Desire to provide first class customer service.

Strong attention to detail

Clear, professional and concise communication skills; written and verbal.

Must have adaptable computer skills

Basic mathematical skills

Excellent organizational and time management skills

Ability to think outside the box

Desired:

At least 1 year of customer service experience - in a sales or service environment.

Required competencies:

Communicate effectively

Achieve customer satisfaction

Manage work

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