IT Help Desk Technician

Information Technology (IT) Help Desk Technician Position Summary :

• The IT Help Desk Technician is responsible for providing day-to-day technical support and maintenance of the company’s IT systems, software, and hardware.
• This role ensures that employees have reliable and efficient access to technology resources by installing, configuring, and troubleshooting systems and devices.

The IT Help Desk Technician will maintain accurate IT asset inventories, assist with system deployments, and provide excellent customer service to end users while escalating complex issues as needed.  Essential Duties and Responsibilities  Operations  Install and configure software and hardware.  Wiping and De-commissioning obsolete hardware.  Assist with the deployment of software updates.  Setup accounts and workstations.  Imaging laptops and desktops.  Terminate ethernet cables as required.  Ensure accuracy of IT asset inventory  Troubleshooting and Problem Solving  Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals.   Follow up with users to ensure issues are resolved and customers are satisfied.   Escalate complex problems to higher-level IT personnel when necessary.   User Support  Provide technical assistance to users via phone, email, or in-person.   Answer questions about IT systems, software, and hardware.   Guide users through troubleshooting steps.   Documentation and Record Keeping  Document issues, solutions, and user interactions.   Maintain accurate records of IT activities and infrastructure.   Other Duties  Day-to-day resolution of IT task ticket system.  May provide training to users on IT systems and software.   May assist with the procurement of IT equipment.   May monitor IT systems and infrastructure for potential problems.   Essential Qualifications  Understanding computer hardware, software, and networks.   Experience with troubleshooting and problem-solving.   Ability to diagnose and resolve basic technical issues.   Education or Equivalent :

Committed to excellence, on-time delivery, and continuous growth, we invest in infrastructure to expand our manufacturing and aftermarket capabilities while maintaining the highest standards of engineering services.    At ESAero, we don’t just build products, we engineer solutions that propel   the aerospace industry forward.