MEDICAL CASE MANAGEMENT MANAGER

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

Position Summary :

We're looking for an organized professional full-time Medical Case Management Manager for our Manhattan location. The ideal candidate is someone who is able to interact with all levels of external and internal customers with a high level of professionalism.

The major duties of the position include, but are not limited to :

People Management :

Provide day-to-day operation oversight of the medical case management staff.

Provide clinical supervision to medical case management staff around casework including but not limited to assessment, care coordination, care planning, in-person visits, crisis intervention, and referral; to accomplish common goals of patient center medical home (PCMH) for optimal health outcome.

Recruit and train the medical case management staff including supervision plan and performance review.

Work closely with the Apicha clinical team to reach high quality medical outcome for patients.

Work with the Assistant Director to execute / implement Apicha’s clinic operating policies and activities as required.

Direct Care :

Ensure that issues / concerns encountered or raised at / by the patients are resolved; to ensure smooth operation of the medical case management, including troubleshoot any crisis with clients, grievance, complaint, etc. with patients and / or care team.

Work with the Assistant Director to assign case coverage and / or provide coverage to the medical case management staff as needed.

Project Management :

Created and maintaining up to date clinical supervision logs.

Monitor and ensure medical case management staff keep accurate patients related records on the services and activities such as assessment, care plans, patient’s interactions in designate database and reporting structures.

Monitor and ensure medical case management staff progress by tracking performance milestones, resolving problems as they arise, and coordinating status update meetings with appropriate staff.

Monitor team’s performance and ensure meeting the service goals and quota set by Apicha Department of Support Services.

Ensure the medical case management staff follows Apicha CHC policy and procedure as required.

Participates internal and external meetings as assigned.

Quality Assurance and Quality Improvement :

Perform quality assurance and quality improvement activities.

Participate / collaborate with internal and external entities on quality improvement activities.

Work as a part of Clinic multi-disciplinary team and Department of Support Services for continuous quality improvement (CQI) activities.

Collaboration and Outreach :

Facilitate on-going care team communication for betterment of patients.

Respond to any inquiry from external entities such as Department of Health, AIDS Institute, MCO, or other service providers on non-contractual related inquiries.

Provide information and facilitate referral to services available at the Agency, as needed.

Collaborate with internal and external entities in fostering effective partnership

Represent the agency at various venues to promote agency services.

Qualifications :

Advanced degree in related field (i.e. health, nursing, mental health, or public health) with 3 years of full-time experience in related field required. Bachelor in related field with 5 years of full-time experience in related field may be considered.

Two (2) years of supervisory experience to paid staff preferred.

Experience working with target populations strongly preferred : individuals with Serious Mental Illness, substance use disorders (SUDs), individuals with high risk of or living with HIV / AIDS, chronic hepatitis, and other individuals with social needs.

UAS-NY certification required within 1 month of hire.

Appreciation of and commitment to Apicha’s mission and values.

Excellent MS Office skills (Outlook, Word, Excel, PowerPoint).

Ability to work effectively in both a collaborative as well as individual setting.

Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing Apicha CHC.

Excellent customer service skills to assist in resolving any issues.

Strong verbal and written communication skills – for both internal and external communications

Ability to work flexible hours including some evenings and weekends.

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.