Manager, Fraud Performance Management
The Manager, Fraud Performance Management is responsible for overseeing products and / or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns. The Manager, Fraud Performance Management will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product / channel, while balancing customer and operation impacts. The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses / summarizes for our Executives and Business Partners.
Depth & Scope :
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required
Fraud Losses Management :
Reviews fraud attacks to understand and address coverage gapsParticipates in quarterly and annual fraud loss forecasting exercisesDevelops insights and rules to deliver fraud loss planManages shifting network rules and liability requirementsUncovers and resolves process gaps throughout the BankProvides alert support to address emerging threatsFraud Rule Management :
Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)Changes socialization and adherence to Change Management protocolsFraud Operational Support :
Participates in operational forecasting and capacity planningManages fraud case prioritization strategy to optimize return-on-investmentManages strategic intent for Operational & Contact processesEffectively partners with Defect Managers to identify and remediate coverage gapsDesign / Update Monitoring & Reporting :
Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needsSupports existing monitoring by refreshing reports when data or requirements changePartner Support TD Partners Outside of FC&FMG :
Supports project intent and ongoing partner projects; provides risk identification and cost estimatesLeverages fraud expertise to help define fraud resilient products and processesProvides post-launch IT validation and issue managementEnsures Fraud policy alignment and implementationProvides monthly partner loss performance updates and participates in review sessionsSupport FC&FMG Intent :
Outlines data needs for rule-writing and effective managementReviews and evaluates potential technology investmentsManages model prioritization, business validation and implementationSupports audit and regulatory requests (data or intent)Manage External Relationships :
Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)Education & Experience :
Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is requiredMaster's Degree in a related discipline is preferred7+ years relevant experienceKnowledge of systems and processes is preferredExperience with SQL / SAS / Data manipulation tools requiredPrevious experience with related fraud is preferredSolid understanding of TD Products and ChannelsPeople management experience is an assetGiven the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is requiredConceptual thinker; ability to wade through data and arrive at conclusionsStrong interpersonal skills; comfortable interacting with team members of all levelsStrong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)Ability to take initiative and work independently under tight timelinesStrong team collaboration skillsAbility to effectively manage multiple projects and priorities simultaneouslyAbility to reconcile numerous metrics and condense / summarize for our Executives and Business PartnersCustomer Accountabilities :
Understands and supports the Bank's Customer Service StrategyConsiders the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunityLeads, coaches and models quality service delivery at every interactionSupports the ongoing improvement of the partner / Customer experienceShareholder Accountabilities :
Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service and products aligned with Best Run concepts and overall enterprise strategy and objectivesParticipates in establishing and executing plans and goals for the Business to drive toward resultsDevelops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversightProvides financial reports and analysis, including budget variances to management on a regular basisEmployee / Team Accountabilities :
Sets appropriate context for the business unit / function to enable optimal performance and alignment to strategySupports the creation of goals and objectives for the business unit / function. Communicates those goals and objectives to the teamBuilds capability Supports / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategiesRole models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control cultureCreates an extraordinary place to work Advances and sustains a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experienceLeads, coaches and develops a highly effective team by ensuring ongoing training and performance and development managementPhysical Requirements :
Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%
Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work ContinuousPerforming multiple tasks ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds OccasionalSitting ContinuousStanding OccasionalWalking OccasionalMoving safely in confined spaces OccasionalLifting / Carrying (under 25 lbs.) OccasionalLifting / Carrying (over 25 lbs.) NeverSquatting OccasionalBending OccasionalKneeling NeverCrawling NeverClimbing NeverReaching overhead NeverReaching forward OccasionalPushing NeverPulling NeverTwisting NeverConcentrating for long periods of time ContinuousApplying common sense to deal with problems involving standardized situations ContinuousReading, writing and comprehending instructions ContinuousAdding, subtracting, multiplying and dividing ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
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