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Desktop Support
Desktop SupportTechDigital Group • Shannon, MS, US
Desktop Support

Desktop Support

TechDigital Group • Shannon, MS, US
18 hours ago
Job type
  • Full-time
Job description

Job Description : Responsibilities :

  • Adhering to SLAs
  • ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead
  • Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
  • Troubleshooting technical issues
  • Ensuring that the processes are adhered to
  • Building and configuring PCs and laptops as well as loading software, Setup applications like Outlook, Wi-Fi, VPN and Backup
  • Setup and troubleshooting printer / faxes / copiers / RF guns or phone equipment in offices.
  • Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
  • Troubleshooting network connectivity issues and diagnosing and solving hardware / software issues
  • Performing repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Improving and maintaining customer and employee satisfaction
  • Performing asset inventory activities as needed
  • Creating documentation for process and procedures
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers / hard drives
  • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Technical Requirements :

Required Skills / Qualifications :

  • Minimum 5 years hands-on experience as deskside / Onsite support / local IT engineer
  • Strong Microsoft Operating System installation (Win 7, Win 8.1, Win 10, MAC OS X) and troubleshooting skills
  • Strong experience in providing hands & feet support for Network and Datacenter Equipment / Devices
  • Strong knowledge on Mac OS, building of Mac machines, and pushing applications via Mac servers
  • Strong experience in troubleshooting MS Office, O365 (Outlook, Word, Excel, PowerPoint, etc.)
  • Strong desktop support knowledge including hardware, software, and networking concepts
  • Strong skills in Desktops, Workstations, Notebooks, Printers, and Handhelds
  • Good knowledge of MAC OS, iPad, and Android devices
  • Knowledge in Windows Image build process and SCCM deployments
  • Basic understanding of Audio / Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • Troubleshoot and assist end users with mobile device setup, activations, and performance issues
  • Handheld Blackberry, Android & IOS support knowledge
  • Strong Customer service skills
  • Strong written and verbal communication skills

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    Desktop Support • Shannon, MS, US