Dental Office Treatment Coordinator

Benefits : 401(k) matching

Dental insurance

Health insurance

Paid time off

Position Title : Treatment Coordinator

Job Summary :

The Treatment Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient insurance and financial records and coordinating patient flow.

General and Administrative Duties :

• Cheerfully greets patients and visitors entering the practice and alerts appropriate staff of patient arrivals.
• Keeps the front desk and reception areas clean. Keeps the coffee station clean and stocked. Turns on the lobby computer / TV in the morning and plays appropriate videos and music.
• Answers the telephone, routes phone calls, provides information, accurately.
• Effectively answers patient’s questions regarding appointments, insurance and financial matters.
• Monitors office email and takes appropriate actions when necessary.
• Registers new patients, provides necessary paperwork and ensures all required documents are completed and signed by the patient.
• Establishes and maintains patient files up to date (i.e. address, phone number, insurance information, etc.).
• Verifies patient insurance benefits 2-3 days ahead of the schedule and makes sure that the insurance plan information in the system is correct and up to date for each patient. Uploads insurance breakdowns into the patient’s document center.
• Prepares correspondence, memos, condolence letters, and other documents, as requested by practice administrator and / or doctors.
• Securely uses the computer or fax to transmit information or documents when requested.

Scheduling and Time Management Duties :

Treatment Coordination and Financial Duties :