Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Mt. Pleasant, South Carolina. In this long-term contract position, you will play a crucial role in supporting our legal team by managing client communications and ensuring critical documentation is readily available. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Responsibilities

• Communicate with potential and current clients to gather and provide necessary information.
• Ensure all client and case-related documents are organized and accessible for the legal team.
• Handle sensitive and confidential information with the utmost professionalism.
• Maintain a high level of accuracy and attention to detail in all documentation tasks.
• Utilize Microsoft Word, Excel, and Outlook to prepare, edit, and manage legal correspondence.
• Collaborate with team members to meet deadlines and improve workflow processes.
• Address client inquiries promptly and professionally, ensuring a positive experience.
• Provide administrative support to the legal team, including scanning and filing legal documents.
• Ensure legal files are updated, accurate, and compliant with company standards.
• Exhibit strong interpersonal and communication skills to build relationships with clients and colleagues.

Requirements - High school diploma required; an advanced degree in a related field is preferred.

One to four years of experience in a law firm or a similar environment that requires attention to detail is preferred.

Demonstrated ability to handle confidential and sensitive information with discretion.

Strong organizational skills with the ability to manage multiple tasks and meet deadlines.

Proficiency in Microsoft Word, Excel, and Outlook is essential.

Excellent verbal and written communication skills, with a courteous and attentive phone demeanor.

Self-motivated with a keen attention to detail and a positive, proactive attitude.

Ability to build rapport and work effectively with a diverse group of people.