Plumbing Service Manager

Job Description

Job Description

Description :

Have you ever led a team, and led them by example?

I’m looking for the best kind of Service Manager : one who can organize intensely and lead aggressively, but with the heart to inspire the very best Plumbing team ever assembled!

I’m Mrs. Michael, owner of Mrs. Michael Plumbers, Electricians and HVAC Technicians, and we’ve grown so big, right now I’m looking for someone with the unique ability to not only manage day-to day issues that arise, but to organize and inspire the team effort by leading from the front.

The reason I have a great team of people is because I know something that many company owners don’t :

It takes happy employees to make happy customers!

This is why my employees always come first. Customers come second. And this is true regardless of the position. We cultivate a happy environment here by empowering you with great pay, mutual support, and enough free time to spend with your family.

I realize that if you’re the person I’m looking for you already have a job, but, this job is way better! -partly because I understand your problem :

• You are overworked and / or underappreciated.
• You don’t make the money you deserve.
• You don’t have steady enough work, year-round.
• You’re not being given the opportunity to ADVANCE.

But I strive to deliver what great employees really want and need :

Maybe you’ve served in the military. Maybe you have experience in leadership in the Plumbing industry. Any service industry leadership experience would be a big plus.

But are you the kind of person others look to for advice?

Do you like to do things the right way, the first time?

Do you always do what’s right?

The problem is : I can’t teach someone to have humility and kindness in the workplace.

I cannot train someone to have a servant’s heart toward the employee or the customer they are serving.

I cannot give someone the ability to relate to people from all walks of life and treat everyone equally, with respect.

I need someone who brings those qualities with them to this job interview.

Because the things that really matter are those things you bring with you : the natural abilities and attitudes of a top performer, and a leader.

If this is you, then here’s what I’m offering you to start :

Primary responsibilities :

continuous improvement and process enhancements to achieve budgeted gross

margins.

Responsible for facilities management, inspections, maintenance, repair, and

installation to ensure protection of company assets.

compliance assessments, and incident investigations are completed properly and

corrective actions are implemented when necessary.

conscious at all times.

scheduling, setting work priorities, conducting staff meetings, evaluating performance

and directing work assignments to maximize production.

profit and customer satisfaction objectives.

house training, ride-alongs, Success Academy, webinars, and online training programs.

training to all subordinates to increase performance.

standards of reporting and documentation.

type of service.

addressing all concerns, questions, or problems expediently.

o Wearing only company approved and provided Mrs. Michael apparel.

o Following safety policies and procedures.

o Abiding by ALL Mrs. Michael standards of performance and code of ethics.

o Maintaining a courteous demeanor with all customers and associates.

o Maintaining company property, ensuring cleanliness and organization, both inside and

out.

o Respecting the customer’s property.

We want someone who is interested in modifying and perfecting our systems and procedures and keeping the whole team accountable to deliver on our promises, while making them and our customers feel respected and important. The better you do at organizing and inspiring, the smoother this ship will sail!

Requirements :

Required knowledge, skills and abilities :

experience in Plumbing or related fields.

commercial heating, air conditioning, and ventilation equipment.

residential Plumbing.

business.

Educational / certification :

Computer proficiency to include Microsoft Word and Excel.

Large group office management experience.

Valid driver’s license and a clean driving record.

GED or High School Diploma.