Front Desk Coordinator

Job Description

Job Description

Our team at Decatur is looking for an upbeat and friendly full-time Lead Front Desk Associate who has a passion for helping others!

The Lead Front Desk Associate will be responsible for overseeing front desk operations, supervising staff, ensuring exceptional customer service, managing administrative tasks, and efficiently resolving any issues. This includes welcoming and greeting patients, handling patient check-ins and check-outs, verifying patient information and insurance coverage, processing payments, answering incoming calls, and providing assistance to team members when necessary, all while maintaining a high level of service for patients.

The Lead Front Office will be responsible but not limited to, the following :

• Check-In patients
• Collect monies / co-pays due prior to services
• Update patient chart, as required
• Check-Out patients
• Confirm treatment plans
• Make follow-up appointments
• Answer and respond to telephone calls with professionalism
• Complete daily overview of upcoming patient appointments
• Call and confirm all scheduled patient appointments
• Assist with recall Reports, missed and cancelled lists and treatment plan reports to try and fill in cancellation and no show appointment times
• Maintain service logs and clinic logs on a daily basis
• Assist with insurance verification, as needed
• Assist front office supply inventory needs

Benefits :

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