Remote CST Administrative Assistant

How will this role impact First Command

The CST Administrative Assistant works with the CST Field Liaison & Team Lead to prepare process and follow-up on the paperwork required for client appointments. The focus of the role is meet regularly with the CST Team Lead to understand upcoming work volumes; provide updates on the day-to-day follow-up (suspense tasks); and provide details and clarification related to pending requirement or escalations and work with internal departments and business partners to ensure timely product implementation and service.

What will the employee do in this role

• Utilize knowledge and experience to prepare and process insurance investment and banking forms and workflows to implement product recommendations and / or service of existing products and provide any need-to-know important information relating to the execution of the forms and workflows within established service levels.
• Thoroughly review all forms and workflows prior to submission to ensure accuracy and good order status.
• Communicate with internal department and business partners to track and follow up on submissions ensuring products are implemented or serviced in a timely manner and resolving problems related to client files.
• Exercise good judgement and decision-making skills to recognize when additional documentation or approval is needed and escalate to Team Lead as appropriate.
• Participate in regular meetings with Team Leads and CST members regarding upcoming appointments work in progress and completed work.

What skills & qualifications do you need

Education

Work Experience

Certifications

Required Knowledge Skills and Abilities

#LI-NC1

#LI-Remote

Key Skills

Generator,Accomodation,Football,Advertising,Architectural Design

Employment Type : Full-Time

Experience : years

Vacancy : 1