Lead Installation Tech

Job Description

Job Description

Position Overview :

The Lead Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Lead Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also responsible for performing order verification's as required by the business and is a liaison to  sub-contracted installation teams. The Lead Installer will be involved in recovery projects. The Lead Installer also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers.

Responsibilities / Accountabilities :

• Coordinate and verify installation schedules with Project Coordinator and / or Installation Supervisor for jobs assigned to the in-house installation crew
• Directs work processes while at the job sites.
• Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements
• Installs windows and doors to walls / openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation
• Test the operations of each unit, demonstrates operation of products to the customer
• Ensures that the job site is clean and tidy after installation
• Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites.
• Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise.
• Ensures customer completes the Certificate of Completion and collects any outstanding customer balances.
• Demonstrates a commitment to the highest quality of work.
• Performs order verification's as needed to meet business needs.
• Conducts job site inspections of sub-contracted installers as necessary to meet business needs.
• Performs recovery work as required to meet the business needs.
• Ensures that all product / material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and / or project coordinator is alerted to any product / material returns
• Uses, maintains, and stores company provided tools appropriately
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy

Skills / Knowledge

Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals.

Carry out instructions in written, oral, or diagram form.

Establish priorities; work independently; proceed with objectives and little supervision.

Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status

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