Senior Business Optimization Manager

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions.

We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Our Operations team is growing and looking for an Sr. Consultant Manager . In this role, you will function as a part of the GBS US team that designs and executes continuous improvement projects along with rolling out new operating models to Client Service and back-office operations. You will work with the senior team members and operational staff to address the company's most critical business process issues. Assignments may involve cross-functional and cross-business analysis support, problem solving, solution design, execution and support. Specific tasks will include conducting data analysis, developing business cases, documenting requirements, building performance scorecards, supporting projects through definition, pilot and implementation phases, among others.

You will report to the Vice President of Operations Strategy. You will be expected to develop strong relationships with divisional leadership in Gallagher Benefit Services, along with functional leadership, including but not limited to IT, HR, and Finance.

This is a hybrid role with flexible work encouraged, based out of Gallagher's global headquarters in Rolling Meadows, IL ideally 2-3 days per week.

How you'll make an impact

• Work with senior leadership to prioritize operational improvement ideas
• Lead a team of consultants in project execution and provide problem solving guidance and coaching support
• Collaborate with various divisional and functional groups to aid in strategy, and will own projects end-to-end, developing insightful analyses and communicating in a compelling manner
• Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
• Develops business cases, requirements, and performance metrics
• Analyzes and reengineers business processes, with input from management and staff
• Determine comprehensive business requirements
• Document 'as-is' processes and information flows
• Develop 'to-be' process flows and process change diagrams to identify needed organizational and workflow changes
• Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractors
• Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
• Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
• Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
• Develops training on assigned projects
• Updates project management documents
• Produces performance reports
• Identifies actionable recommendations
• Participates in the implementation of performance improvement initiatives

About You

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Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve :

Other benefits include :

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.