Onsite Support Specialist -Hartford, CT

Working Location : Connecticut, Hartford

Workplace Flexibility : Field

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ? ?

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose :

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus () .

Job Description

The primary role is to provide customer support of Olympus equipment in the Operating Room and / or other specified departments by focusing on managing all relevant equipment, providing basic troubleshooting, and providing training for proper care and handling of Olympus equipment. This is a project-based position that is dependent upon the length of our customer contracts.

Job Duties

Assist Olympus personnel with the installation of equipment.

Coordinate schedules with audiovisual providers and boom manufacturers for installation.

Set-up and break-down of plug & play video tower / system equipment according to IFU instructions.

Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.

Provide clinical equipment management support on all Olympus equipment(pre-intra & post OP).

Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.

Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.

Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.

Work with Customer to schedule inspection, repair, and / or replacement of equipment when damaged, worn, and lost, etc.

Follow procedures to notify, track, and report lost or damaged equipment.

Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment.

Monitor and, if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences.

Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.

Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Job Qualifications

Required :

Associate's degree or equivalent relevant experience required.

Minimum of 1 year of related equipment experience / knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.

Solid working knowledge of electronics and audiovisual equipment.

Basic computer skills, including Microsoft Office; strong verbal and written communication skills.

Must be comfortable with public speaking, delivering an in-service / demonstration to a group.

Must possess a high degree of self-reliance, initiative, and creativity.

Excellent work ethic, proven self-starter with excellent time management skills, with the ability to use independent judgment and critical thinking effectively.

Eager to learn and grow, accept and apply feedback.

Consistently delivering superior customer service.

Travel less than 20% annually. Potential overnight and air travel. Must have a valid driver's license.

Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.

Preferred :

• Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique preferred

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on :

Competitive salaries, annual bonus and 401(k)

Comprehensive medical, dental, vision coverage effective on start date

24 / 7 Employee Assistance Program

Free live and on-demand Wellbeing Programs

Generous Paid Vacation and Sick Time

Paid Parental Leave and Adoption Assistance

12 Paid Holidays

On-Site Child Daycare, Café, Fitness Center

Connected Culture you can embrace :

Work-life integrated culture that supports an employee centric mindset

Offers onsite, hybrid and field work environments

Paid volunteering and charitable donation / match programs

Employee Resource Groups

Dedicated Training Resources and Learning & Development Programs

Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefit and incentives () .

The anticipated starting base pay range for this full-time position working at this location is $60,000-$62,000.00 , plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including : level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

Applicants Requesting Accommodations : Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and / or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and / or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes : || United States (US) || Connecticut (US-CT) || Hartford || Customer Service