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Student Services Specialist (EOPS)
Student Services Specialist (EOPS)Coast Community College District • Costa Mesa, California, USA
Student Services Specialist (EOPS)

Student Services Specialist (EOPS)

Coast Community College District • Costa Mesa, California, USA
3 days ago
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

Definition

(ON-CAMPUS - in-person position)

Orange Coast College (OCC) is seeking equity-minded individuals for a classified employee role as a Student Services Specialist under the Student Services Wing as part of the Counseling Division.

THE COLLEGE - About Orange Coast College

Orange Coast Colleges 164-acre campus is located in Costa Mesa just minutes from Southern Californias beautiful beaches with its main campus in Costa Mesa and a campus in Newport Beach (Waterfront Campus). Orange Coast College (OCC) was founded in 1947 with the mission to serve the educational needs of a diverse local and global community. The College empowers students to achieve their goals by providing high-quality culturally responsive and innovative programs and services through pathways leading to degrees transfers certificates foundational skills workforce development and lifelong learning. The College promotes student development learning and equitable outcomes by fostering a respectful inclusive caring and participatory campus climate of student engagement and academic inquiry. Ideal candidates for this position will share OCCs dedication to transforming lives through education with a strong commitment to serving a diverse and vibrant student population. We currently enroll 17859 students the majority of whom are from racially minoritized populations : 38% of OCCs students are Latinx 2% are African-American 23% are Asian less than 1% are Native American 29% are White and 6% are multiracial. As a designated Hispanic-Serving Institution (HSI) and an eligibility designation as an Asian American Native American Pacific Islander-Serving Institution (AANAPISI) Orange Coast College reflects the dynamic diversity in the region.

Orange Coast College (OCC) engages in a wide range of collaborative efforts aimed at fostering a culture of educational excellence and inclusivity. With a commitment to providing high-quality academic programs and student-centered support services OCC creates an environment where all students can thrive. As a diverse and globally-minded institution the college takes pride in initiatives that empower student communities by promoting cultural synergy across departments including the Office of Student Equity the Global Engagement Center and the Multicultural Center.

OCC is a recognized leader in preparing students for transfer to four-year institutions and holds the prestigious designations of both a Hispanic-Serving Institution (HSI) and an Asian American Native American and Pacific Islander Serving Institution (AANAPISI). The college also boasts state-of-the-art facilities and is the first community college in Southern California to offer on-campus residential housing with over 300 apartment units further enhancing the student experience.

Orange Coast College Employee-Student Demographic Information

Direct Link : Employee / Student Profile Comparison Dashboard

THE DEPARTMENT : About the OCC EOPS Office

EOPS is designed to provide additional support to students with economic and academic barriers to their education. The goal of the EOPS program is to increase the number of underrepresented students enrolled in community colleges. EOPS provides over and above services to eligible full-time students that assist in reaching their academic personal and career goals. Under the EOPS umbrella we also have the Cooperative Agencies Resources for Education (CARE) program designed for single parents.

  • Programs :

CARE

  • UMOJA
  • EOPS Honors Club
  • Guardian Scholars
  • EOPS Semester Services
  • Academic Counseling

  • Priority Registration
  • Funds to Purchase Textbooks
  • Funds to Purchase School Supplies
  • Monthly Bus Pass or Parking Permit
  • Graduation Cap & Gown
  • CSU / UC Application Fee Waiver
  • Program Events (Virtual socials drive-thru workshops etc.)
  • Cultural Activities
  • EOPS Scholarship Opportunity
  • Honor Society Membership Fees
  • Services offered are based on state funding and availability. Services are not guaranteed.
  • ABOUT THE DISTRICT

    The Coast Community College District is a multi-college district that includes Coastline Community College Golden West College and Orange Coast College. The three colleges offer programs in transfer general education occupational / technical education community services and student support services. Coastline Golden West and Orange Coast colleges enroll more than 60000 students each year in more than 300 degree and certificate programs. Since its founding in 1947 the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. The Coast Community College District values diversity equity inclusion access and anti-racism by creating a culture of inclusive excellence that uplifts employees and students through an environment that is equitable diverse inclusive and accessible.

    COMMITMENT TO EQUITY & IMPACT

    The Coast Community College District (Orange Coast College Golden West College and Coastline) continues to strengthen our efforts around diversity equity inclusion access and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable diverse inclusive and accessible. We have a strong focus and importance on building an inclusive culture and atmosphere of belonging. We will be actively listening assessing and evaluating for this throughout each stage of the application recruitment and interview process.

  • Orange Coast College - Diversity Equity Inclusion and Accessibility Page
  • Orange Coast College - Diversity Equity Inclusion & Accessibility Plan
  • Ideal candidates for this position share OCCs devotion to educating and improving the lives of our representative students employees and community populations. We currently enroll 17102 students the majority of whom are from racially minoritized populations : 36% of OCCs students are Latinx 2% are African-American 25% are Asian less than 1% are Native American 29% are White and 5% are multiracial.

    Summary

    Performs a full range of administrative programmatic and technical duties in support of student services programs. Coordinates and supports the delivery of daily activities and operations involving a broad range of student services activities within a special program area / office. Works closely with administration faculty management external entities staff and students.

    Distinguishing Career Features

    The Student Services Specialist is the mid-level classification in the Student Services series. This class is distinguished from the Student Services Assistant which performs entry-level administrative functions and more basic duties in support of the assigned program division or area; or the Student Services Specialist Senior which performs a broader range and / or more complex program support and / or specialized functions related to the area of assignment program department or office.

    Essential Duties and Responsibilities

    Specific duties may vary among departments divisions and jobs. Incumbents typically perform a substantial portion or all of the following types of duties as assigned :

  • Coordinates projects and activities for a student services program.
  • Provides technical information to students instructors counselors and others in the assigned
  • program.

  • Works with students counselors instructors and other staff to address students needs within the assigned program; advocates for student needs.
  • Creates maintains and delivers program resource information presentations reports
  • correspondence and promotional materials.

  • Assists with preparation and planning schedules for workshops informational sessions and program orientations for new and / or prospective program participants.
  • Provides information and technical assistance regarding specialized program guidelines and applicable state and federal laws college and program policies rules and regulations.
  • Interprets and conveys specialized program guidelines and applicable state and federal laws college and program policies rules and regulations to students instructors counselors and others.
  • Maintains approved budgets transaction records and audit trails including those for projects
  • and grant-funded activities.

  • Researches and may reconcile expenditures initiates budget allocation changes and reassignments of funds to and from various accounts works with accounting staff to ensure compliance with business practices and regulations.
  • Meets with prospective and enrolled students individually and in groups to provide program-related guidance and advisement.
  • Prepares designs and maintains correspondence reports presentations brochures and various program materials.
  • Collects updates and maintains relevant confidential student information in student database and files and / or special program databases and / or additional corresponding reporting systems.
  • Monitors and responds to requests for service and refers / schedules student appointments for program services as needed; maintains records related to student changes and / or needs.
  • Verifies and reviews forms for completeness accuracy and quality control against established policies and procedures; applies departmental and program policies and procedures in determining completeness of applications records and files.
  • Assists with the hiring process for student assistants and other staff as assigned.
  • Schedules trains and provides work direction to student assistants and / or other staff as
  • assigned.

  • Researches and assists in analyzing and interpreting guidelines and regulations associated to the assigned program.
  • Coordinates workflow and the implementation of policies and procedures.
  • Performs technically complex and difficult student advising and processing with minimal supervision.
  • Assists with data collection for the preparation and dissemination of program reports and maintains necessary database records.
  • Develops creates maintains and disseminates program communication materials.
  • Plans organizes facilitates and assesses co-curricular student activities excursions and events.
  • Serves as program liaison on campus District-wide and among external entities such as community organizations local and state institutions and partner organizations.
  • Performs other related duties as assigned that support the objective of the position.
  • Required to abide by all District policies and procedures including Board Policy 3050 Code of Professional Ethics.
  • Qualifications and Physical Demands

    Knowledge and Skills

  • Requires working knowledge of the principles and practices associated with the assigned program within the higher education environment.
  • Requires basic knowledge of and use of learning communication tools and technologies.
  • Requires proficient knowledge of computer applications including common office productivity software internet and software applications and platforms supporting academic and higher education in general.
  • Requires proficient knowledge of specialized program-specific computer applications or reporting databases.
  • Requires general knowledge to support curriculum development processes to know the recording and monitoring of master calendar and school schedules interpret budget information and process payroll transactions.
  • Requires sufficient math skills to read record and understand statistical data and concepts.
  • Requires sufficient English language and writing skills sufficient to prepare materials and reports.
  • Requires well-developed oral communication skills to convey concepts in individual and group settings in college and community-based meetings.
  • Requires intercultural communication skills and cultural competency to work cooperatively with a diverse population of students and service providers.
  • Abilities

  • Requires the ability to perform the essential responsibilities and functions of the position.
  • Requires the ability to learn and apply knowledge to support curriculum development processes to know recording and monitor master calendar and school schedules interpret budget information and process payroll transactions.
  • Requires the ability to prepare spreadsheets graphs and charts.
  • Requires the skill sets to perform the responsibilities of the position including the delivery of student service advisory and advocacy services.
  • Requires the ability to learn interpret and apply District state and federal requirements and objectives for academic achievement.
  • Requires the ability to work cooperatively with students faculty and staff as well as external service providers families community organizations and other agencies.
  • Requires the ability to exercise independent judgment.
  • Requires the ability to prepare spreadsheets graphs and charts.
  • Requires the ability to learn about basic budgeting and information systems used by the department / division / college within a reasonable time frame.
  • Requires the ability to develop and maintain active advocacy relationships with students.
  • Requires the ability to organize and prioritize work and manage time to meet established program deadlines.
  • Requires the ability to communicate in a professional manner orally and in writing in both formal and informal settings with students faculty staff managers and others involved with the program.
  • Physical Abilities

  • The general physical demands working conditions and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
  • Essential functions will vary by position.
  • As defined by Title I of the Americans with Disabilities Act (ADA) and Californias Fair Employment and Housing Act (FEHA) the District shall engage in a timely good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and provide reasonable accommodations for employees or employment applicants who because of their disability are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.
  • Education and Experience

  • The position typically requires an Associates degree in social science education or a related field and two years in a highly responsible technical / administrative support capacity involving frequent customer contact.
  • preferably in an educational environment .

  • Or any combination of education and experience that would meet the required equivalent qualifications for the position.
  • AND

    Evidence of demonstrated sensitivity to and understanding of the diverse academic socioeconomic cultural disability geographic gender gender identity and ethnic backgrounds of community college students. (California Code of Regulations Title 5 53022; Education Code Section 87360; Coast Community College District EEO Plan)

    Licenses and Certificates

  • May require a valid drivers license.
  • May require proof of US citizenship or Permanent Resident Status if federal database access is required.
  • Working Conditions

  • Work is performed indoors where health and safety considerations are minimal.
  • Conditions of Employment

    Note : Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time.

    (ON-CAMPUS - In-person position) This is a temporary contract special-funded full-time (40 hours per week) 12-month per year classified position. The District reserves the right to extend modify or eliminate this position based upon available funds. The normal hours of work will be Monday through Friday from 8 : 00 am to 5 : 00 pm with the flexibility to occasionally work extended hours and / or weekends if necessary to meet the departments needs. The effective date of employment will be arranged with the supervisor. The District provides medical dental and vision insurance for the employee and eligible dependents and life insurance for the employee .

    (Salary Schedule : EE-114)

  • Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
  • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies procedures and Title IX. (Reference : BP / AP 5910)
  • The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students staff administrators and faculty thrive. Individuals interested in advancing the Districts strategic diversity goals are strongly encouraged to apply.
  • Pay Philosophy :

    Through policies practices and other benefit programs Coast Community College District delivers a fair and equitable total compensation program that promotes equal employment opportunity inclusion and workforce general it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur on July 1 of each year for all classified employees.

    The SELECTED CANDIDATE is required to complete the following before employment :

  • Provide a Certificate of Tuberculosis Exam for initial appointment (Note : The certificate must be renewed every 4 years as a condition of continuing employment).
  • Have fingerprints taken by a Live Scan computer at the candidates expense. (Clearance must be received before the first day of employment)
  • Present original documents for proof of eligibility to work in the United States.
  • Participate in a new hire onboarding appointment with an Employment Services Representative.
  • Application Requirements :

  • Documents not requested in the job announcement will not be considered
  • A complete application includes :

  • A complete Coast Community College District Online Employment Application.
  • Responses to Supplemental Questions (please provide clear and detailed responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume put see resume or N / A or leave blank).
  • A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications including your e vidence of demonstrated sensitivity to and understanding of the diverse academic socioeconomic cultural disability geographic gender gender identity and ethnic backgrounds of community college students.(PDF recommended).
  • A Current Resume of professional experience and educational background. (PDF recommended).
  • Apply online at deadline to apply is December 8 2025 . Application materials must be electronically submitted online at be considered for employment. Incomplete applications application materials submitted by mail and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).

    Reasonable Accommodations

    Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or email at .

    Additional Information

    Selection Procedure

  • All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note : Possession of the minimum qualifications does not ensure an interview.
  • Applicants wishing to apply for more than one position must submit separate application materials for each desired position.
  • Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
  • If any travel is required for an applicant to participate in person during the interview process this will be done so at the candidates own expense .
  • During the interview candidates may be asked to conduct a short oral demonstration / presentation on a previously announced topic as well as participate in a writing exercise or a hands-on practical.
  • Consideration will also be given to factors in addition to education and experience including but not limited to professional development ability to work with others and commitment to meet student needs.
  • The search committee will rate the candidates responses to the interview questions the demonstration / presentation and the applicable writing exercises and / or hands-on practicals. Based on this rating a number of candidates will be recommended to move forward and will be invited for a second-level interview.
  • The hiring manager will conduct reference checks on the final district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.
  • The campus President will make the final recommendation for employment to the Board of Trustees.
  • The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement / recruitment.
  • Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the Colleges recommendation for employment.
  • The District reserves the right to extend the deadline re-advertise the position or delay filling this position based on the needs of the District and the student population we serve.
  • EMPLOYMENT INFORMATION

    To be considered in the initial committee review all materials requested in this vacancy notice must be received no later than the filing deadline. Submission of all application materials is the responsibility of the applicant. Applicants wishing to apply for more than one position must submit separate application materials for each desired position.

    Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the Colleges recommendation for employment.

    The District reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews. The District reserves the right to extend the deadline re-advertise the position or delay filling this position based on the needs of the District and the student population we serve. The College does not return materials submitted in the application for a position.

    EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

    The Coast Community College District is committed to employing qualified administrators / managers faculty and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness promotes mutual understanding and respect and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race color sex gender identity gender expression religion age national origin ancestry sexual orientation marital status medical condition physical or mental disability military or veteran status or genetic information.

    TITLE IX NOTICE TO APPLICANTS

    The 2 024 Coast Community College District Annual Security and Fire Safety Report provides the crime statistics for calendar yearsand 2023 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be obtained from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions. Experience :

    IC

    Key Skills

    Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 60166 - 81115

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    Student Specialist • Costa Mesa, California, USA

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